Melissa Passley

Prioritized guest service, cost control, staff training, and compliance duties with expanded operational leadership details
• Ensured exceptional guest service and experience, resolving complaints to foster repeat business
• Controlled costs, including food, beverage, labor, ordering, and inventory, to maximize profitability
• Directed staff operations before,during, and after service, ensuring compliance with labor laws
• Provided comprehensive training and coaching to uphold company standards and culture
• Planned and scheduled shifts aligned with anticipated business flow to optimize labor efficiency
• Executed opening and closing restaurant duties, maintaining operational readiness
• Assisted in interviewing and orienting new team members to build a skilled workforce
• Implemented specials and marketing initiatives to drive sales and customer engagement

• Managed daily restaurant operations, ensuring seamless service and high customer satisfaction.
• Trained and supervised staff to maintain high-quality service standards.
• Facilitated communication between kitchen and front-of-house teams to enhance meal service efficiency.

• Emphasized coaching, cost management, food safety, and operational efficiency with a focus on guest satisfaction
  • Coached and developed team members to enhance performance and foster a positive work environment
  • Managed cost of goods, P&L, and labor efficiencies to ensure profitable operations
  • Maintained high standards of food quality and safety to comply with regulations
  • Oversaw restaurant operations to optimize staff utilization and resource allocation
  • Ensured superior guest satisfaction through attentive service and complaint resolution
• Coordinated staff schedules and streamlined workflow to support daily operations.
• Conducted training sessions for new hires to uphold service standards and ensure operational consistency.
• Developed and implemented inventory management practices to streamline stock control and reduce waste.

• Managed financial operations, including P&L control, budgeting, cost control, and sales goal achievement

Led senior management functions, streamlining hiring approvals, payroll, scheduling, and ensuring compliance with labor laws

• Conducted training and development for managers, enhancing leadership capabilities and operational standards 


• Directed weekly manager meetings and performance appraisals to maintain team alignment and accountability 


• Oversaw guest recovery, complaint handling, and ensured high food quality and safety standards 


• Implemented marketing strategies and maintained security, safety, and maintenance standards 


• Ensured compliance with health certifications and conducted inventory and security audits