Melissa Patlan
San Antonio,TX
Summary
Registered Dental Assistant with 5 years experience earning consistent praise from patients and employers. Greeting every patient with a smile and running day to day operations smoothly. Focused on providing top quality customer service.
Overview
6
6
years of professional experience
Work History
Hygiene Coordinator
Henwood Family Dentistry
San Antonio, TX
08.2023 - Current
- Greeting, checking in and checking out patients with a friendly demeanor.
- Manage Hygiene schedule, confirm, schedule and reschedule appointments as needed.
- verifying patients insurance coverage, take payments, and explain treatment plans.
- Bring patients to treatment room take vitals and X-rays.
Registered Dental Assistant
Avion Dental
San Antionio, TX
07.2021 - Current
- maintaining appointment book schedule.
- explain coinsurance's and treatment plans to patients.
- assisting in four handed dentistry and other chair-side duties.
Inbound Queue Associate
Aetna, A CVS Health
San Antonio, TX
10.2020 - 04.2021
- Answer phone with friendly greeting to create positive inbound calling experience for customers.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Enters accurately prior authorization data and in accordance with established guidelines.
Registered Dental Assistant
Avion Dental
San Antonio, Texas
04.2018 - 07.2020
- Perform chair side assistance during dental procedures and exams
- Sterilize instruments and prepare trays and equipment
- Schedule appointments using Dentrix software
- Prepare approximately 20-50 patients per day for oral exams and dental procedures
- Perform x-rays and able to chart on dental records.
Education
ADA Accredited Dental Assistant Program -
Concorde Career College
High School Diploma -
Southwest High School
06-2017
Skills
- Sterilization
- Charting
- Customer Service Skills
- Dentrix
- Independent & fast paced
- 50 WPM typing speed
- High-volume call centers
- Insurance Verification
- Understanding of dental insurance
- Multi tasking
Timeline
Hygiene Coordinator
Henwood Family Dentistry
08.2023 - Current
Registered Dental Assistant
Avion Dental
07.2021 - Current
Inbound Queue Associate
Aetna, A CVS Health
10.2020 - 04.2021
Registered Dental Assistant
Avion Dental
04.2018 - 07.2020
ADA Accredited Dental Assistant Program -
Concorde Career College
High School Diploma -
Southwest High School