Melissa Patrice Tomlin
Newark,NJ
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
11
11
years of professional experience
Work History
Patient Service Representative (Per Diem)
City-MD Urgent Care Facility
11.2022 - Current
- Verified patient insurance coverage and processed claims accurately.
- Collected copays and explained billing and insurance details to patients.
- Assisted patients via phone and in person with inquiries and appointment coordination.
- Managed and updated medical records in compliance with HIPAA.
- Coordinated with healthcare providers and insurance companies for smooth patient care.
- Handled front desk duties including check-in/check-out, scheduling, and data entry.
Care Coordinator
Heritage Health and Homecare
03.2022 - 01.2023
- Recruited and hired Home Health Aides and LPNs based on client needs.
- Handled insurance authorizations and coordinated with providers.
- Managed staff schedules to ensure consistent and timely patient care.
- Conducted interviews and supported the onboarding process.
- Verified insurance details and maintained accurate patient records.
- Answered and managed incoming phone calls related to patient care, staffing, and general inquiries.
Medical Receptionist/Front Desk
Omnicom Health Group
03.2020 - 07.2021
- Answered and directed incoming phone calls.
- Scheduled and confirmed patient appointments.
- Checked and responded to voicemail messages promptly.
- Processed prescription refill requests in coordination with providers.
- Handled patient check-in and check-out procedures.
- Maintained and updated patient information using EMR systems.
Assistant Support Counselor
1st Cerebral Palsy of New Jersey
06.2018 - 10.2020
- Prepared and cooked meals according to individual dietary needs.
- Shopped for groceries and essential household items.
- Accompanied and assisted clients during medical appointments.
- Supported clients in achieving their daily goals and routines.
- Maintained cleanliness and organization of living spaces.
- Assisted with basic daily living needs and personal care.
- Administered medications as prescribed and documented accordingly.
Assistant Support Counselor
Community access unlimited
07.2017 - 05.2019
- Prepared meals and ensured proper nutrition for clients.
- Completed grocery and household shopping based on individual needs.
- Accompanied clients to medical appointments and provided support.
- Assisted clients in meeting daily personal and developmental goals.
- Maintained a clean and safe living environment.
- Supported clients with basic daily living activities.
- Administered and documented prescribed medications accurately.
Medical Assistant
Prime Pediatrics
01.2014 - 07.2017
- Measured and recorded vital signs, including blood pressure, height, and weight.
- Scheduled appointments and managed front desk/reception duties.
- Verified patient insurance and processed required documentation.
- Documented immunizations and updated patient records.
- Collected lab specimens and ensured proper handling.
- Contacted patients for appointment reminders and follow-ups.
- Recorded patient medical history and assisted with charting.
- Cleaned and prepared patient exam rooms for each visit.
Education
High School Diploma - undefined
Westside High School
Newark, NJ06.2005
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Timeline
Patient Service Representative (Per Diem)
City-MD Urgent Care Facility
11.2022 - Current
Care Coordinator
Heritage Health and Homecare
03.2022 - 01.2023
Medical Receptionist/Front Desk
Omnicom Health Group
03.2020 - 07.2021
Assistant Support Counselor
1st Cerebral Palsy of New Jersey
06.2018 - 10.2020
Assistant Support Counselor
Community access unlimited
07.2017 - 05.2019
Medical Assistant
Prime Pediatrics
01.2014 - 07.2017
High School Diploma - undefined
Westside High School
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