MELISSA PATTON
Charlotte,NC
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals by willingly taking on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
28
28
years of professional experience
Work History
Accountant I
AAA The Auto Club Group
02.2022 - 08.2024
- Prepared and analyzed a high volume of journal entries
- Maintain and balance accounts by allocating, verifying, and posting journal entries, reconciled transactions, and resolved discrepancies for 13 Car Care Centers
- Ensured complete, accurate, and timely processing of journal entries, bank reconciliations and other general ledger maintenance
- Accurately entered invoices into the accounting system
- Supported month end and year end accounting close procedures
- Posted, verified, and recorded payments, invoices, Pcards, ACH, customer payments and transactions related to accounts payable and accounts receivable
- Performed credit card fee analysis for 48 Car Care Centers
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Lead Processing Associate
AAA The Auto Club Group
02.2018 - 02.2022
- Managed the accurate and timely posting of checks, credit cards, ACH, refunds, deposits, reconciliations, auto drafts and chargebacks
- Generated new ideas, to make processes more efficient and effective
- Adjusted refund misapplications and overpayments, ensuring financial accuracy and member satisfaction
- Investigated and resolved credit card fraud claims, enhancing security and trust in billing processes
Processing Associate II
AAA The Auto Club Group
09.2017 - 02.2018
- Identified opportunities for process improvements in the cash application function
- Implemented best practices to streamline operations and enhance efficiency
- Performed regular bank account reconciliations to ensure accuracy and resolved any discrepancies between bank statements and company records
- Conducted reconciliations of cash application accounts to ensure accuracy
- Investigated and resolved discrepancies between payments and customer invoices
- Processed monthly Auto bill processing and reconciliation
- Processed and reconciled electronic credit card, check payments, and vouchers
Processing Associate
AAA The Auto Club Group
09.2013 - 09.2017
- Reconciled financial discrepancies by collecting and analyzing account information
- Validated, and processes checks and/or financial instruments, rejected, exception and returned items received from multiple sources within posting deadlines
- Reviewed, distributed, and processed checks, vouchers, and credit card payments following established departmental policies and complying with Federal guidelines
Operations Specialist III
First Charter Bank (Fifth Third)
11.2004 - 06.2006
- Reconciled and applied credit card and check payments per customer specifications
- Researched and resolved out-of-balance transactions
- Transmitted deposit to the bank
- Generate new ideas and procedures
Check Processor
First Union National Bank
11.1996 - 11.2004
- Reconciled checks, credit card, and misapplied payments
- Coordinated daily workflow for team
- Cash application for lockbox payments
- Handled returned items
Education
Bachelor’s degree - accounting
Strayer University-North Carolina
Charlotte, NCAssociate’s degree - accounting
Strayer University-North Carolina
Charlotte, NCSkills
- Journal Entries
- Salesforce
- Peoplesoft
- Billing
- Lockbox
- Microsoft Windows Environment
- VLOOKUP
- Pivot Tables
- AS400
- Accounts Payable and Receivable
- Bank Reconciliation
- Account Reconciliation
Timeline
Accountant I
AAA The Auto Club Group
02.2022 - 08.2024
Lead Processing Associate
AAA The Auto Club Group
02.2018 - 02.2022
Processing Associate II
AAA The Auto Club Group
09.2017 - 02.2018
Processing Associate
AAA The Auto Club Group
09.2013 - 09.2017
Operations Specialist III
First Charter Bank (Fifth Third)
11.2004 - 06.2006
Check Processor
First Union National Bank
11.1996 - 11.2004
Associate’s degree - accounting
Strayer University-North Carolina
Bachelor’s degree - accounting
Strayer University-North Carolina
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