MELISSA PAYUMO
Las Vegas ,CA
Summary
Dedicated professional with strong communication and organizational skills, consistently delivering high levels of customer satisfaction. Proven ability to learn quickly and adapt to new challenges, contributing effectively to team success. Reliable and hardworking, with a focus on achieving company goals and enhancing operational efficiency.
Overview
15
15
years of professional experience
Work History
Bell Dispatcher
Bellagio Hotel and Casino
07.2024 - Current
- Implemented strategies for knowledge management among field personnel to streamline delivery processes and minimize disruptions.
- Implemented advanced customer service strategies to consistently exceed client expectations.
- Investigated customer inquiries and developed joint solutions to foster enhanced satisfaction levels.
- Oversaw creation and upkeep of daily work and run schedules, ensuring alignment with project timelines.
Vehicle Operator (Autonomous Vehicle Operator)
Zoox
01.2019 - 01.2021
- Analyzed traffic data related to autonomous vehicle operations to enhance driver readiness and safety measures.
- Mastered software applications through continuous learning and adaptation to frequent updates and changing organizational policies.
- Provided reliable transportation services for senior engineer, prioritizing customer satisfaction throughout the journey.
Sales Consultant
Travelex
01.2013 - 12.2019
- Oversaw daily operations of a high-traffic location to ensure consistent performance during inspections.
- Implemented strategic promotions of products and services to drive client engagement.
- Spearheaded collaborative efforts with team members while independently driving local and regional sales initiatives.
- Cultivated effective communication by addressing customer inquiries through in-person interactions, written correspondence, and phone calls.
- Achieved 100% customer service satisfaction through secure shopper protocols.
Host/Server/Housekeeping
Atria Sunlake
01.2011 - 12.2013
- Led team in setting up dining areas and curating menu presentations. Guided staff in addressing customer inquiries and offering tailored suggestions on culinary and beverage selections.
- Oversaw unit maintenance and cleanliness initiatives for residents. Coordinated laundry services, ensuring timely washing of clothes and changing of bedsheets. Enhanced residents' living conditions through effective management of unit upkeep.
Education
OFFICE ADMINISTRATION TRAINEE - MICROSOFT WORD, EXCEL, AND POWERPOINT
TREASURE ISLAND JOB CORPS
01.2019
DIPLOMA -
SPRING VALLEY HIGH SCHOOL
01.2012
Skills
Organizational structure
Timeline
Bell Dispatcher
Bellagio Hotel and Casino
07.2024 - Current
Vehicle Operator (Autonomous Vehicle Operator)
Zoox
01.2019 - 01.2021
Sales Consultant
Travelex
01.2013 - 12.2019
Host/Server/Housekeeping
Atria Sunlake
01.2011 - 12.2013
OFFICE ADMINISTRATION TRAINEE - MICROSOFT WORD, EXCEL, AND POWERPOINT
TREASURE ISLAND JOB CORPS
DIPLOMA -
SPRING VALLEY HIGH SCHOOL