Melissa Pedro
Granite Falls,WA
Summary
I am a patient, compassionate Healthcare Coordinator experienced in assisting disabled clients, by acting as liaison between clients and medical providers. Researches client tickets to resolve disputes, outstanding issues and benefit claims. Processes qualified status changes by sending most current information to insurance carriers.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Alpha Supported Living Services
Bothell, WA
11.2019 - Current
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
- Processed confidential, patient paperwork with accuracy and deference to patient privacy.
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Connected patients with referred doctors to provide specialized, high-quality care.
- Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
- Transcribed doctor's orders for patient medical history reports.
- Scheduled urgent tests and examinations by juggling patient schedule with company calendar.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
Seattle Mariners
T-Mobile Park
Seattle, WA
04.2016 - Current
- Assisting guests to designated seating areas, and providing assistance with guests in wheelchairs.
- Scanning tickets at entry gates
Lead Caregiver
Fieldstone Memory Care
Issaquah, WA
08.2017 - 10.2019
- Assisted residents with their daily life skills, such as dressing, showering, toileting, feeding, and transferring from one place to another. I also assisted other caregivers with any two-person transfers.
- As lead caregiver, I was responsible for the other caregivers on the floor, and making sure the assignments were divided equally.
- Delegation responsibility; if a resident or a residents' family had any concerns or issues, I ensured that it was corrected immediately.
Certified Care Manager
Sunrise Senior Living Center (Memory Care)
Bothell , Wa
01.2017 - 08.2017
- Assisted residents with their daily life skills, such as feeding, toileting, dressing, personal hygiene, and range of motion.
Event Associate
First and Goal Inc.
Seattle, WA
09.2016 - 03.2017
- Directed guests to designated areas in Centurylink Field during events (now known as Lumen Field).
Cashier/Customer Service
Ross Dress for Less
Kirkland , WA
04.2015 - 03.2016
- Worked the sales floor in various departments, providing customer support.
- Stock and restock inventory in designated areas.
- Operated a register system to include sale transactions, returns, and exchanges.
Cashier
Marine Corps Exchange
Norfolk, VA
04.2008 - 08.2009
- Operated a register system to include sales transactions, and worked the housewares department providing customer support.
Medical Records Associate/Medical Assistant
John Peter Smith Hospital
Bedford , TX
10.2001 - 11.2003
- Created files and maintained medical records, ensuring currency and accuracy.
- Entered appropriate medical registration information into database.
- Scheduled medical consultations and provided courtesy reminders.
Education
Block A/B - Disabled Patient Support
Alpha Supported Living Services
2020
Nurse Delegation and Diabetes Training
Corner Stone Health Care Training
2018
Mental Health Specialty Training
Cornerstone Healthcare Training
Nursing Assistant
NAC Essential Prep (CNA Cert)
2016
Medical Assisting
ATI Career Center
2002
High School Diploma -
Richland High School
North Richland Hills, TX2001
Skills
- Charting expertise
- Understands medical procedures
- Documentation procedures expert
- Day-to-day patient care
- Calm and level-headed under stress
- Quick problem solver
- Medical terminology knowledge
- Handling patient biometrics and other PHI
- Personnel management
- Hospital / clinic coordination
- Quality assurance controls
- Regulatory requirements
- Records management
- Health information systems
- Patient safety
- Schedule management
Certification
Certified Nursing Assistant in the state of Washington and Certified First Aid and CPR
- OSHA certification: Food Handling
Timeline
Healthcare Coordinator
Alpha Supported Living Services
11.2019 - Current
Lead Caregiver
Fieldstone Memory Care
08.2017 - 10.2019
Certified Care Manager
Sunrise Senior Living Center (Memory Care)
01.2017 - 08.2017
Event Associate
First and Goal Inc.
09.2016 - 03.2017
Seattle Mariners
T-Mobile Park
04.2016 - Current
Cashier/Customer Service
Ross Dress for Less
04.2015 - 03.2016
Cashier
Marine Corps Exchange
04.2008 - 08.2009
Medical Records Associate/Medical Assistant
John Peter Smith Hospital
10.2001 - 11.2003
Block A/B - Disabled Patient Support
Alpha Supported Living Services
Nurse Delegation and Diabetes Training
Corner Stone Health Care Training
Mental Health Specialty Training
Cornerstone Healthcare Training
Nursing Assistant
NAC Essential Prep (CNA Cert)
Medical Assisting
ATI Career Center
High School Diploma -
Richland High School
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