Melissa Pena Puig
Valrico
Summary
Detail-oriented and adaptable barista with experience in fast-paced environments. Skilled in time management and effective communication, contributing to team success and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2024 - Current
- Maintained clean, organized workspace, facilitating easy access to resources and products for coworkers.
- Collaborated with team members to streamline workflow and deliver high-quality service during peak hours.
- Worked with diverse coworkers to meet goals and resolve issues related to products, services, and consumers.
- Collaborated closely with fellow team members to achieve project objectives and meet multiple deadlines.
Ice Cream Server
Cold Stone
05.2021 - 06.2024
- Delivered exceptional service and personalized attention to customers during face-to-face interactions and phone conversations.
- Identified the needs of customers promptly and efficiently.
- Maintained composure in stressful situations, successfully diffusing tension and ensuring a positive customer experience.
- Coached, mentored, and trained team members, enhancing overall job performance and team efficiency.
Education
Medical Coding
AAPC
Tampa, FL07-2025
High School Diploma -
Hillsborough Community College
Tampa, FLSkills
- Medical coding
- Data entry
- Team collaboration
- Attention to detail
- Time management
- Fluent in Spanish/English
- Efficient operations
- Great memorization
- Customer service
Certification
CPC- Certified Professional Coder
Timeline
Barista
Starbucks
07.2024 - Current
Ice Cream Server
Cold Stone
05.2021 - 06.2024
Medical Coding
AAPC
High School Diploma -
Hillsborough Community College