Ovicaine Lebrun
Roslindale,MA
Summary
Dedicated and detail-oriented Administrative Medical Assistant. Trained in managing patient records, scheduling appointments, and providing exceptional customer service. Seeking to contribute to your Organization to enhance patient care and streamline administrative processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported high volume orders by customers effectively resulting in low wait times
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
General Coordinator
Groupe D’Israël D’En-Haut (GRIHA)
01.2019 - 12.2023
- Gathered and organized materials to support operations.
- Implemented quality control measures to ensure deliverables met or exceeded client expectations while adhering to industry standards.
- Reviewed project documentation thoroughly to guarantee accuracy and completeness before submission to clients or regulatory agencies.
- Managed the management committee, organized meetings, and prepared reports
Education
Bachelor of Science - Philosophy
Institute of African Studies, And Research
Haiti04-2021
Skills
- Medical Billing
- Electronic Health Records (EHR)
- Patient Scheduling
- Insurance Verification
- Data Entry
- Solid problem solver
- Medical Coding
- Exceptional customer service
- Adaptive and creative
- Team player
- Excel in fast-paced work environment
- Ability to learn quick
Certification
- Medical Administrative Assistant
- Professional Development Leadership: How to integrate the job market
- Logistics/Supplies Budget and Inventory Management Institute of Administration Management, Diplomacy and Socio-Technical Training
Languages
French
Native or Bilingual
Timeline
Barista
Starbucks
09.2024 - Current
General Coordinator
Groupe D’Israël D’En-Haut (GRIHA)
01.2019 - 12.2023
Bachelor of Science - Philosophy
Institute of African Studies, And Research
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