Melissa Perez
Maricopa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Optician
Eye Priority
Phoenix, AZ
01.2025 - Current
- Provided personalized consultations to patients regarding eyewear options and vision care.
- Conducted visual field tests and other preliminary assessments to gather data for eye exams.
- Educated patients on proper contact lens care and assisted with fittings and adjustments.
- Processed patient payments, including copays and insurance claims, ensuring accurate billing.
- Maintained clean and organized workspaces to enhance patient experience and office efficiency.
- Trained and mentored new staff members on office procedures and customer service excellence.
- Scheduled appointments efficiently, balancing patient needs with office workflow requirements.
- Maintained accurate records of all transactions in computer system.
- Greeted patients warmly upon arrival at office or store location.
Optician
Desert EyeCare Center
Maricopa, AZ
01.2021 - 02.2023
- Interacted with patients as soon as they walked into the office.
- Cash handling with collecting any sort of payments.
- Multitasks with verifying vision and health insurances for all types of benefits, billing insurances, answering phone calls, and scheduling appointments.
- Taught patients how to apply and remove contacts along with choosing the best options style of glasses that suits them.
- Overall, no matter what kind of day I was having, I made sure my patients were taken care of and left with a great experience.
Assistant Manager
Zmyslinski Eye Contact Lens and Center
Tempe, AZ
06.2016 - 12.2020
- Clerical Duties such as answer phones, schedule patient appointments, bill patient exams, bill various insurance companies, filing and pretest patients.
- Instructing patients on how to apply and remove contacts.
- Train new employees as well as time cards, making the schedule for the staff, and being an outstanding leader.
- Assisting patients with an amazing smile, explaining to patients the definition of an Optomap VS dilation.
- As well as collaborating as one big team to help the owners grow in success.
Office Manager
West Ray Road
Chandler, AZ
05.2009 - 08.2015
- Clerical Duties such as answer phones, schedule patient appointments, bill patient exams, bill various insurance companies, and reconcile bills.
- Greet patients with an upbeat personality while checking them in and also checking them out.
- Collecting copays.
- Assist patients with selecting frames and accessories as well as contact lens application instruction and fitting.
- Train new employees.
Beverage Server
Gila River Casino
Chandler, AZ
08.2007 - 04.2009
- Tend to patrons on gaming floor, money handling and offered occasional assistance behind the bar.
Education
Phoenix College -
Phoenix College
Phoenix, AZ05.2008
High School Diploma -
Dobson High School
Mesa, AZ05.2005
Some College (No Degree) - Deaf Interpreter and Dance Choreographer
Chandler-Gilbert Community College
Chandler, AZSkills
- Patient consultation
- Visual assessments
- Contact lens fitting
- Insurance billing
- Record management
- Customer relationship management
Certification
Driver's License
Languages
English
Full Professional
American Sign Language
Limited
References
References available upon request.
Timeline
Optician
Eye Priority
01.2025 - Current
Optician
Desert EyeCare Center
01.2021 - 02.2023
Assistant Manager
Zmyslinski Eye Contact Lens and Center
06.2016 - 12.2020
Office Manager
West Ray Road
05.2009 - 08.2015
Beverage Server
Gila River Casino
08.2007 - 04.2009
Phoenix College -
Phoenix College
High School Diploma -
Dobson High School
Some College (No Degree) - Deaf Interpreter and Dance Choreographer
Chandler-Gilbert Community College