Melissa Perez-Vargas
Oklahoma City,OK
Summary
Versatile and dynamic Cosmetologist with managerial experience at Great Clips, adept in sanitation practices and client consultations. Demonstrated excellence in fostering customer satisfaction and retention through exceptional service and skilled communication. Proven ability in enhancing productivity and efficiency, backed by a solid foundation in sales and product expertise.
Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cosmetologist
Great Clips
10.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures, with every customer.
- 10 yrs of appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Stayed current with industry trends over last 10 yrs. and techniques by attending workshops, trade shows, and continuing education courses.
Manager Of Salon
Great Clips
10.2022 - 10.2024
- Controlled inventory monthly by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules for over three years, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes, at multiple employers over 15 years.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Order Filler
Hobby Lobby Distribution Center
04.2021 - 08.2021
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Education
Leads Certification - Cosmetologist Licensed
Great Clips University
Online Great Clips11-2019
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Customer consultation
- Sanitation practices
- Product knowledge
- Salon management
Certification
- Cosmetology License - Oklahoma State Board of Cosmetology.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
Timeline
Cosmetologist
Great Clips
10.2024 - Current
Manager Of Salon
Great Clips
10.2022 - 10.2024
Order Filler
Hobby Lobby Distribution Center
04.2021 - 08.2021
- Cosmetology License - Oklahoma State Board of Cosmetology.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
Leads Certification - Cosmetologist Licensed
Great Clips University
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