Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Perry

Pollok

Summary

Responsible and hardworking individual with a strong background in Social Media Management, and Customer Service. 10+ years managing various social media platforms, and collaborating with companies such as Tarte Cosmetics and Revolution Beauty London. Expertise in identifying and fulfilling clientele needs. Thrives working in a team environment, but confident working independently. Responsible and collected while working under pressure, or in emergency situations.

Overview

11
11
years of professional experience

Work History

Social Media Manager

Self-employeed
Pollok
03.2015 - Current
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Managed the daily operations of all assigned social media accounts.
  • Engaged with and responded to online audience through relevant comments.
  • Collaborated with public figures, companies and press to boost and enhance brand on social media.

Customer Service Representative

Ulta Cosmetics
Frisco
06.2022 - 09.2022
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Home Scool
Frisco, TX
05-2019

Skills

  • Public relations
  • Positive attitude
  • Communication
  • Time Management
  • Problem Solving
  • Hard Working
  • Multitasker
  • Critical thinking
  • Adaptability to change

Timeline

Customer Service Representative

Ulta Cosmetics
06.2022 - 09.2022

Social Media Manager

Self-employeed
03.2015 - Current

High School Diploma -

Home Scool

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