Melissa Peterson
Lansing,MI
Summary
Dedicated Sales Associate experienced in driving sales across varying shift dynamics. Delivered outstanding customer service and maximized sales through effective relationship building and team collaboration. Exceeded performance standards and sales targets with a persuasive and approachable demeanor.
Overview
29
29
years of professional experience
Work History
Sales Associate
Labor Law Poster Service
Lansing, MI
08.2024 - Current
- Assisted customers in selecting appropriate labor law posters for compliance needs.
- Provided product information and answered inquiries regarding labor law requirements.
- Managed inventory of labor law posters and ensured stock levels met demand.
Order Selector/Operations Management
Meijer Warehouse
Lansing, USA
09.2021 - 01.2022
Owner/Operator
Fisher’s Professional Cleaning
Lansing, USA
03.2008 - 03.2020
- Oversaw daily business operations, managing accounting, finance, and public relations to ensure smooth functioning.
- Delivered training sessions for employees to enhance skills and performance.
- Presented project bids to potential clients to secure contracts.
- Executed customized cleaning services for individual clients to ensure satisfaction.
Collections Officer
GC Services/ MARCS
Lansing, USA
08.2007 - 08.2008
- Handled inbound and outbound calls in a fast-paced call center environment
- Employed skip tracing tools to successfully locate clients for debt recovery
- Delivered exceptional customer service on all calls while maintaining calm & professional demeanor in challenging circumstances
- Provided guidance to customers regarding their inquiries and concerns of necessary actions and strategies for debt repayment
Assembly line Worker
Android Industries
Lansing, USA
08.2006 - 03.2007
- Collaborated with team members to achieve project goals
- Followed assembly instructions to ensure efficient job completion
- Assembled components following detailed specifications and quality standards.
- Operated machinery and tools to support production line efficiency.
- Inspected finished products for defects and ensured compliance with quality control.
Loan Processor
Bretlin Home Mortgage
East Lansing, USA
11.2004 - 02.2006
- Set up and updated customer files and compiled title abstracts, insurance documents, loan files, and tax histories.
- Compiled daily lists of prospective clients for agents using foreclosure documents from Ingham, Wayne, and Oakland counties to streamline client outreach.
- Verified credit histories, personal references, and employment backgrounds for each applicant to assess loan eligibility.
Customer Service Representative and Closing Coordinator
LandAmerica/Transnation
Lansing, USA
08.1997 - 03.2004
- Assisted customers by addressing special needs and preferences
- Updated files with final sale details and mortgage payoffs to ensure accuracy
- Examined listed owners for tax liens and outstanding mortgages
- Provided listing packets to agents including last deed of record, any open mortgages & plat maps
- Collaborated closely with agents with agents setting up their listing files
Education
High School Diploma -
Holt High School
01-1995
Skills
- Sales techniques
- Product knowledge
- Account management
- Customer service oriented
- Telephone etiquette
- Multi-line systems
- Compliance assurance
- Inventory management
- Reporting documentation
Timeline
Sales Associate
Labor Law Poster Service
08.2024 - Current
Order Selector/Operations Management
Meijer Warehouse
09.2021 - 01.2022
Owner/Operator
Fisher’s Professional Cleaning
03.2008 - 03.2020
Collections Officer
GC Services/ MARCS
08.2007 - 08.2008
Assembly line Worker
Android Industries
08.2006 - 03.2007
Loan Processor
Bretlin Home Mortgage
11.2004 - 02.2006
Customer Service Representative and Closing Coordinator
LandAmerica/Transnation
08.1997 - 03.2004
High School Diploma -
Holt High School