Melissa Petrie
Katy,TX
Summary
Dynamic hospitality professional with a proven track record in mixology, customer service, and inventory management. Recognized for exceptional productivity and efficiency, consistently delivering outstanding guest experiences through effective communication and teamwork. Adept at adapting to diverse environments, ensuring seamless operations and high satisfaction rates.
Overview
19
19
years of professional experience
Work History
Bartender
Westchase Tavern/ Mr. C's Irish Pub
Houston, TX
04.2021 - Current
- Engaged with customers to create a welcoming environment and promote loyalty.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender
Federal American Grill
Katy, Texas
01.2021 - 04.2025
- Assisted customers with menu selections and provided recommendations on drinks.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
Bartender
Buffalo Wild Wings
Houston, Texas
09.2019 - 01.2021
- Prepared and mixed drinks according to standard recipes and customer preferences.
- Performed opening and closing duties including restocking supplies.
Bartender
The Union Kitchen
Houston, TX
02.2017 - 09.2019
- Assisted customers with menu selections and provided recommendations on drinks.
- Monitored inventory levels and reported shortages to management for reordering.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bartender Trainer
Texas Land and Cattle
Houston And Austin, TX
10.2006 - 02.2016
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Developed and implemented staff training program to ensure quality customer service.
- Led hands-on workshops to improve cocktail preparation and service speed.
Education
Some College (No Degree) - Finance
University of Houston
Houston, TXSkills
- Drink preparation
- Customer engagement
- Cash management
- Inventory management
- Menu recommendations
- Attention to detail
- Outstanding customer service
- Craft cocktail preparation
- Safe food handling procedures
- Service-oriented mindset
- Team player attitude
- Cash register operation
- Clear and effective communication
Timeline
Bartender
Westchase Tavern/ Mr. C's Irish Pub
04.2021 - Current
Bartender
Federal American Grill
01.2021 - 04.2025
Bartender
Buffalo Wild Wings
09.2019 - 01.2021
Bartender
The Union Kitchen
02.2017 - 09.2019
Bartender Trainer
Texas Land and Cattle
10.2006 - 02.2016
Some College (No Degree) - Finance
University of Houston
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