Melissa Pettograsso
MECHANICVILLE,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Patient Suport Specialist
Burnt Hills Pediatrics And Internal Medicine
06.2023 - Current
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at the facility.
- Promoted a positive work environment among team members through open communication channels that encouraged collaboration towards common goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Owner/Operator
Lotus Moon Reiki
01.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated clients on Reiki energy, resilience, and self-care, develop workshops and classes.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Dance Instructor
PDA Dance Academy
01.2018 - 04.2021
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Promoted creative expression to encourage students to explore dance as art and self-expression through movement.
- Worked in a team-based environment to uphold quality and continuity of service to clients.
Connecting Families Board of Directors Member
Nationwide Children's Hospital
03.2015 - 02.2018
- Managed and planned social activities to encourage program engagement.
- Collaborated with 40 other members to seek involvement in policy decisions, fundraising, and organization visibility.
- Reviewed outcomes and metrics to evaluate performance, effectiveness, and impact.
- Defined organizational problems to create and implement correction plans.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Developed and implemented strategies to drive organizational growth and development.
FAC Chairman of the Board
Nationwide Children Hospital
01.2015 - 02.2018
- Led organization in setting goals and strategies.
- Contributed to values, goals, and strategic vision of the organization.
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
- Negotiated and resolved conflicts between stakeholders.
- Developed innovative approaches to problem-solving, leveraging resources and driving results.
- Represented organization at industry conferences and events.
- Provided a vital link between Nationwide Children's Hospital and the community.
- Provided input and feedback on delivery of services for children and their families.
- Assisted in promoting good relationships between Nationwide Children's Hospital and members of the community.
- Reviewed issues and concerns referred to the Family Advisory Council and provide recommendations to the hospital.
- Educated families in healthcare issues.
- Educated staff in family care issues.
- Assist in the planning of new facilities and services as requested by Nationwide Children’s Hospital administration.
Parent Mentor Connecting Families
Nationwide Children's Hospital
01.2014 - 02.2018
- Built solid and trusting rapport with parents of children with special needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services.
- Listened to your family’s story, to provide wisdom, to normalize your feelings and concerns, and to guide you through the hospital system as someone with experiential knowledge.
Parent Mentor
JDRF
02.2016 - 01.2018
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Education
No Degree - Photography
Milwaukee Institute of Art Design
Milwaukee, WIReiki Master - Reiki
Reiki Rocks School of Reiki
Albany, NY05.2022
RYT 500 - Yoga Therapy And Teacher Training
SAM Yoga
Columbus, OH06.2012
No Degree - Photography
Hudson Valley Community College
Troy, NY08.1999
Skills
- Product Branding
- Approachable and Outgoing
- Develop Business Structures
- Creative & Innovative
- Client Service
- Effective Communicator and Public Speaker
- Balanced Work Ethic
- Training and Development
- Marketing
- Verbal and Written Communication
- Customer Relations
- People and Culture
Timeline
Patient Suport Specialist
Burnt Hills Pediatrics And Internal Medicine
06.2023 - Current
Owner/Operator
Lotus Moon Reiki
01.2022 - Current
Dance Instructor
PDA Dance Academy
01.2018 - 04.2021
Parent Mentor
JDRF
02.2016 - 01.2018
Connecting Families Board of Directors Member
Nationwide Children's Hospital
03.2015 - 02.2018
FAC Chairman of the Board
Nationwide Children Hospital
01.2015 - 02.2018
Parent Mentor Connecting Families
Nationwide Children's Hospital
01.2014 - 02.2018
No Degree - Photography
Milwaukee Institute of Art Design
Reiki Master - Reiki
Reiki Rocks School of Reiki
RYT 500 - Yoga Therapy And Teacher Training
SAM Yoga
No Degree - Photography
Hudson Valley Community College
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