Microsoft Office Suite
Melissa Phelps
Florence,KY
Summary
Motivated business professional bringing 25+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members. A collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
Work History
Business Owner/Founder/Executive Director
Cultural Exchange Society
03.2022 - Current
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Senior Project Manager/Business Analyst
Ohayocon LLC.
12.2000 - 03.2022
- Updated customers and senior leaders on progress and roadblocks.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization's benefit.
- Sourced, vetted, and managed vendors needed to accomplish project goals.
- Assessed business requirements to forecast annual budgetary operational costs.
ISO 9001 Purchasing Agent/Customer Service/Sales
Atkins and Pearce
08.2006 - 10.2009
- Responsible for all shipping, domestic and international packages
- Purchasing and Sourcing: Packaging, Raw Materials and New Business
- Supported 300 (Monthly) and 1000 (Yearly) Customer Relationships
- Quality Control for Current and New Products
- ISO 9001 Certified Company Auditor
- Utilizing testing procedures to optimize customers' finished product best
- Created and implemented a division marketing strategy
- From name and packaging to new online market implementation
- Developed and Deployed effective pricing schematics for thousands of products.
Substitute Teacher K-12
Campbell County School District
08.2002 - 05.2006
- Following lesson plans and guidelines to ensure educational goals were met
- Nurtured and mentored every student I worked with to push for tolerance and acceptance among peers
- Provided a safe space for anyone who needed to speak to someone regarding any topics
- Provided support for troubled students through participation in after-school programs
- Working in difficult, stressful situations to produce solid outcomes.
Substitute Teacher K-12
Kenton County School District
08.2001 - 05.2006
- Followed lesson plans designed by absent teachers.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Assisted students in mastering subject material and preparing for tests.
- Collaborated with other educators to plan and review instruction.
Forms Analyst
Fidelity Management Resources/Veritude
08.2005 - 01.2006
- Leveraged new and evolving Adobe software to meet client needs and expectations
- Worked directly with clients to tailor forms to customers' image and branding.
- Evaluated customer needs and feedback to drive product and service improvements.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
No Degree - MBA:Project Management & Total Quality Improvement
Northern Kentucky University
Highland Heights, KY 08.2004 - 12.2005
Bachelor's degree - BA: Theater Arts
Northern Kentucky University
Highland Heights, KY 08.1995 - 05.2004
Skills
- Large Draw Event Planning
- Concert Production
- A/V Services Coordination
- Scheduling: Manufacturing
- Third-Party Logistics
- Scheduling: Event Planning
- Contract Management
- Speaker/Talent Acquisition
- Operations Management
- Strategic Planning
- Budgeting
- ISO 9001 Purchasing Agent
- Adobe Creative Suite
- IT Helpdesk
- Branding
- Trends Analysis
- Business Forecasting
- Records Organization and Management
- Inventory Tracking and Management
- E-commerce management
- Issue Resolution
- Human Resources
- Public Speaking
- Social Media Marketing
- Bookkeeping
- Organizational Structuring
- Employee Training
- Material and Labor Scheduling
- Project Management Body of Knowledge (PMBOK)
- Vendor Selection
- Six Sigma Methodologies
- Project Scheduling
- Continuous Improvement Projects
- Multi-Project Management
- Team Meetings
Personal Information
- Melissa Ann Phelps
- 550 Mt. Zion Road Apt. 287 Florence Ky, 41042
- 513-368-1691
- melissa.phelps@gmail.com
Affiliations
- Professional Convention Management Association
- American Planning Ohio
Accomplishments
- Ranked Top 6% in the company on the GRE in the Country in 2004.
- Ranked 3rd At Phi Beta Lambda State Competition "Impromptu Business Speaking" 2006
- Supervised a team of up to 300 fully remote volunteer staff members since 2009.
- Achieved client satisfaction by introducing Adobe Access to couple with a database.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully developed current business methodologies for the event planning world.
- Managed relationships with the City of Columbus, Local Law Enforcement Organizations, and First Responders to ensure a safe and successful event since 2005.
Software
Certified Excel User
Microsoft Project Manager
Guidebook
Eventbrite
Eventy
Google Suite Administrator
Microsoft Office Suite
Canva
Drop Box
Basecamp
Homebase
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Personal development programsCompany CultureFlexible work hoursTeam Building / Company RetreatsInterests
Theatre Production
Event Creation
Traveling
Learning through Coursera
World History
Theatre Production
Live Music
Participating in an International Community
Timeline
Business Owner/Founder/Executive Director
Cultural Exchange Society
03.2022 - Current
ISO 9001 Purchasing Agent/Customer Service/Sales
Atkins and Pearce
08.2006 - 10.2009
Forms Analyst
Fidelity Management Resources/Veritude
08.2005 - 01.2006
No Degree - MBA:Project Management & Total Quality Improvement
Northern Kentucky University
08.2004 - 12.2005
Substitute Teacher K-12
Campbell County School District
08.2002 - 05.2006
Substitute Teacher K-12
Kenton County School District
08.2001 - 05.2006
Senior Project Manager/Business Analyst
Ohayocon LLC.
12.2000 - 03.2022
Bachelor's degree - BA: Theater Arts
Northern Kentucky University
08.1995 - 05.2004
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