Melissa Plack
Knoxville,IL
Summary
Dynamic administrative professional with a proven track record at Knoxville Community Fire Protection District, excelling in office management and customer relations. Skilled in streamlining processes and enhancing communication, I effectively organized confidential records and improved document retrieval, showcasing strong problem-solving abilities and proficiency in Microsoft Office Suite.
Experienced with ensuring safe and timely transportation of students. Utilizes strong communication and problem-solving skills to manage student behavior and navigate routes efficiently. Knowledge of safety regulations and procedures to maintain secure environment for all passengers.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Knoxville Community Fire Protection District
06.2010 - Current
- Organized and maintained confidential records to ensure compliance with district policies.
- Coordinated schedules and meetings for fire personnel, enhancing communication efficiency.
- Managed inventory of office supplies, ensuring timely procurement and availability.
- Assisted in the preparation of reports and documentation for departmental reviews.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Implemented streamlined filing systems to improve document retrieval processes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
School Bus Driver
Knoxville District 202
09.2011 - Current
- Ensured student safety by conducting pre-trip inspections and maintaining vehicle readiness.
- Adhered to established routes and schedules, minimizing delays while maximizing efficiency.
- Developed rapport with students, fostering a positive environment during transit.
- Monitored behavior and enforced safety protocols, addressing issues proactively to maintain order.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
Cook for Jr High
Knoxville District 202
09.2010 - Current
- Coordinated meal preparation schedules to optimize workflow efficiency.
- Monitored inventory levels, reducing waste through effective stock management.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Carl Sandburg College
Galesburg, ILBusiness
Carl Sandburg College
Galesburg, ILSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Recordkeeping
- Invoice processing
Timeline
School Bus Driver
Knoxville District 202
09.2011 - Current
Cook for Jr High
Knoxville District 202
09.2010 - Current
Administrative Assistant
Knoxville Community Fire Protection District
06.2010 - Current
Carl Sandburg College
Business
Carl Sandburg College