Melissa Polanco
Pensilvania,PA
Summary
Dynamic and reliable professional with a proven track record at Graziellas Restaurant, excelling in high-volume environments. Demonstrated ability to enhance customer satisfaction and streamline operations, showcasing strong multitasking and a team player attitude. Achieved efficient bar management and improved venue cleanliness, embodying exceptional customer service and operational skills.
Overview
3
3
years of professional experience
Work History
Bartender
Graziellas Restaurant
09.2022 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cleaning
Cbs Collins
09.2023 - 12.2023
- Enhanced HVAC system efficiency by performing routine maintenance and cleaning tasks.
- Provided general cleaning of venue spaces before, during, and after events.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Coordinated household cleaning service operations and managed client relations.
Busser
Graziellas Restaurant
09.2021 - 09.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
Accounting
Utesa
Santiago De Los Caballeros Republic Dominican Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cleaning
Cbs Collins
09.2023 - 12.2023
Bartender
Graziellas Restaurant
09.2022 - 12.2024
Busser
Graziellas Restaurant
09.2021 - 09.2022
Accounting
Utesa
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