Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA PORTER

Fort Lupton,CO

Summary

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Overview

10
10
years of professional experience

Work History

Process Assistant (Supervisor)

Amazon
Thornton, CO
08.2019 - 02.2025
  • Decreased error rate (DPMO) by 10% in three months by implementing new coaching accountabilities.
  • I worked with learning teams to help improve their training skills with associates across all pathways.
  • Assisted operational management with the development of new processes for loading carts.
  • Project management utilizes cross-functional processes to accomplish projects that impact building success.
  • Roles within Amazon: Robot Trained, Ship Clerk, TDR Trained, Gemba/CI Improvements.
  • Assisted centers in determining proper handling of hazardous materials by identifying waste characterization before disposal.
  • Organized and bagged hazardous materials, salvage, and donations.
  • Drove programs to introduce efficiency, cycle-time reduction, and cost control in the product return/Reverse Logistics Network.
  • Administered company policies that directly affected subordinate employees.
  • Worked with company employees (Operations Managers, vendors, etc.), facilitating factory returns to ensure targeted inventory turnover and excess inventory reduction goals.
  • Scheduled and oversaw transport for outgoing vendor shipments.
  • Participated in the creation of procedures and communication materials that document logistic practices.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Performed observations to ensure that employees were productive and followed OSHA safety regulations.
  • Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
  • Evaluated employee performance regularly, providing feedback on areas needing improvement or recognition for exceptional work.
  • Attended meetings to stay updated on new developments impacting the packing process or changes in customer requirements.
  • Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.

Merchandiser

Home Depot
Thornton, CO
01.2019 - 12.2019

Administrative Intern

Habitat for Humanity
Denver, CO
01.2018 - 12.2018

Medical Billing Specialist

EMMI
Golden, CO
01.2015 - 01.2016
  • Top Performer in research and resolution of insurance denials, resulting in an overall reduction in departmental claims
  • Made outbound collection calls for delinquent accounts to resolve accounts & increase company’s monthly revenue, exceeding the monthly collection goal for the entire employment period
  • Completed insurance claims to individual insurance companies & sent paper CMS-1500 form to have mistaken claims resolved
  • Followed policies and federal regulations such as HIPPA to maintain patient’s privacy to organizational compliance

Education

High School -

South Whidbey High School
Whidbey Island, WA

Skills

  • Employee training
  • Process improvement
  • Effective communication
  • Cross-functional collaboration
  • Cycle-time reduction
  • Workflow management
  • Management support
  • Scheduling coordination
  • Organizational planning
  • Excellent communication skills
  • Team leadership
  • Coaching and mentorship
  • Full Microsoft Suite
  • SAP Warehouse
  • Slack
  • AWS
  • ALPS
  • Autoflow
  • Yard Management Systems
  • Workmen’s Comp Claims

Timeline

Process Assistant (Supervisor)

Amazon
08.2019 - 02.2025

Merchandiser

Home Depot
01.2019 - 12.2019

Administrative Intern

Habitat for Humanity
01.2018 - 12.2018

Medical Billing Specialist

EMMI
01.2015 - 01.2016

High School -

South Whidbey High School

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MELISSA PORTER