Melissa Portes
Cape Coral,FL
Summary
Accomplished Senior Certified Pharmacy Technician with a proven track record of retail pharmacy, adept in medication dispensing and problem-solving. Enhanced patient care through meticulous prescription management and reduced wait times. Skilled in insurance billing and fostering positive customer experiences, demonstrating a strong commitment to accuracy, efficiency, and HIPAA compliance. Friendly Senior Certified Pharmacy Technician with comprehensive knowledge of medication contraindication and dispensing protocols. Personable and energetic with friendly approach to customer service. Maintains accuracy and focus in filling prescriptions and updating customer records. Skilled Pharmacy Technician offering 24 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Center Pharmacy
05.2021 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
11.2000 - 05.2021
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Supported pharmacists in compounding custom medications according to individual patient needs.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06.1999
Skills
- Knowledge of medical terms
- Immunization Administration
- Problem-solving skills
- Insurance Billing
- Insurance Verification
- Knowledge of brand and generic drugs
- Medication Dispensing
- Maintaining records
- HIPAA Compliance
- Pharmacy Management Software
- Wholesale Ordering
Certification
- PTCB - Licensed Pharmacy Technician Certified Board - National, 2024
- CPhT - Certified pharmacy Technician - State of Florida, 2024
- Certified Medication Compounding - Walgreens Pharmacy, 2009
- CMT - Certified Medication Technician - Walgreens Pharmacy, 2001
- Certified Medical and Pharmaceutical technology - Walgreens Pharmacy, 2001
- Certified FDA Drug Safety Guidelines - Walgreens, 2001
- Certified Medicare & Medicaid Reimbursements - Walgreens, 2001
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Certified Pharmacy Technician
Center Pharmacy
05.2021 - Current
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
11.2000 - 05.2021
High School Diploma -
North Bergen High School
- PTCB - Licensed Pharmacy Technician Certified Board - National, 2024
- CPhT - Certified pharmacy Technician - State of Florida, 2024
- Certified Medication Compounding - Walgreens Pharmacy, 2009
- CMT - Certified Medication Technician - Walgreens Pharmacy, 2001
- Certified Medical and Pharmaceutical technology - Walgreens Pharmacy, 2001
- Certified FDA Drug Safety Guidelines - Walgreens, 2001
- Certified Medicare & Medicaid Reimbursements - Walgreens, 2001
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