Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Portner

Williamsburg,IA

Summary

Dynamic and results-driven Lead Manager at Coach with a proven track record in performance monitoring and employee coaching. Expert in implementing quality control measures to enhance customer satisfaction. Adept at training and developing staff, fostering a positive work environment while achieving operational excellence. Committed to driving results through effective leadership and strategic planning.

Overview

3
3
years of professional experience

Work History

Lead Manager

Coach
Williamsburg, IA
07.2024 - Current
  • Monitored performance of direct reports against established targets.
  • Implemented quality control measures to uphold company standards.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
  • Reviewed daily operational reports from department staff ensuring accuracy of information provided.
  • Assisted with training and development of store associates.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Multi Store Manager/ Store Manager

Claire's Boutique
Williamsburg/ Coralville, Iowa
01.2022 - 07.2024
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created monthly reports summarizing sales figures, operational expenses, customer feedback results, personnel changes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted in recruiting efforts by interviewing potential candidates for open positions at various store locations.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Rochelle Township High School
Rochelle, IL
12-2001

Skills

  • Performance monitoring
  • Quality control
  • Employee coaching
  • Customer satisfaction
  • Operational reporting
  • Staff training
  • Positive attitude
  • Training and development
  • Documentation and reporting
  • Recruitment and hiring

Timeline

Lead Manager

Coach
07.2024 - Current

Multi Store Manager/ Store Manager

Claire's Boutique
01.2022 - 07.2024

High School Diploma -

Rochelle Township High School

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Melissa Portner