Melissa Potter
Maywood,USA
Summary
Reliable and friendly store manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Dedicated and career oriented. Highly skilled in all retail managerial duties with 10+ years experience in the retail industry. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
Work History
Sales Manager
Carters Inc, Oshkosh Bgosh
Paramus, NJ
10.2024 - Current
- Product and brand expert to help families navigate every moment from preemie to size 14.
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
- Maintain a genuine customer focus on the sales floor.
- Foster a positive, safe, and inclusive environment for employees and customers.
- Consistently model service standards and omni-channel experience while coaching others to success.
- Lead and execute an assigned business focus area through planning and detailed follow through.
- Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
- Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
- Build customer loyalty through Company sponsored programs, including credit.
- Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
- Recognize exceptional performance through positive reinforcement and appreciation.
- Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.
- Preforms and supervises store opening and closing procedures including bank deposits and securing the store.
- Understands retail sales and the relationship to inventory levels.
- Protects physical assets by conducting weekly audits, routine cycle counts and annual physical inventory.
Boutique Store Manager
Francescas Collections
West Nyack, NY
02.2017 - 10.2024
- Leadership:
- Drives Business results by maximizing daily sales plans, managing expenses, metrics, training programs, and continuous coaching on and off the sales floor.
- Provides consistent developmental feedback.
- Plans, Delegates, and follows up on expected tasks, assignments, and activities to ensure expectations are met.
- People/Talent
- Attracts, recruits, and retains teams members.
- Leads, develops and coaches team members to reach their fullest potential and prepares them for the next level of responsibility.
- Evaluates and react to performance issues fairly and consistently.
- Actively establishes open, candid and trusting professional relationships.
- Maintains a high degree or personal integrity.
- Guest Experience
- Creates and reinforces a proactive selling culture that focus on building a confident and competent team in order to build a loyal guest following through clear and positive communication.
- Prepares the team to balance guest experience with necessary operational tasks.
- Visual Merchandising
- Maintains a visually inspiring boutique.
- Utilizes and delivers our visual brand standards to present a unique product mix offering.
- Demonstrates a passion for fashion.
- Operations
- Understands and enforces all company policies and procedures in a fair and consistent manner.
- Ensures scheduling of team members is completes in order to deliver expect level of guest services and maximizing sales potential.
- Preforms and supervises boutique opening and closing procedures including bank deposits and securing the boutique.
- Understands retail sales and the relationship to inventory levels.
- Protects physical assets by conducting weekly audits, routine cycle counts and annual physical inventory.
Store Manager
Pet Valu
Emerson, NJ
10.2016 - 02.2017
- -Completing all Managerial duties including but not limited to the following:
- -opening/closing store
- -Scheduling, Hiring, and training employees
- -Taking in deliveries
- -Daily inventory counts, and product ordering
- -working with outside vendors to allow customers to adopt pets within the store known as "adoption days"
- -run registers and make deposits
Store Manager
Avenue
East Rutherford, NJ
10.2011 - 10.2016
- -Maximizing store profitability, including but not limited to expenses, meetings, store performance, issuing store credit cards, email capture, gift cards, etc.
- -Also, building customer base through loyalty programs, looking over stat sheets, opening and closing checklists, and filling out associate productivity reports
- -Human Resources- providing strong leadership to staff, determining staff needs, recruiting and hiring exceptional associates.
- Furthermore anticipating and determining staff needs, motivating staff through prioritizing, goal settings, individual recognition, and accountability. I evaluate all direct reports in accordance with a performance evaluation process; ensure that associates follow company policies and procedures, as well as complete timesheets and payroll duties weekly.
- -Operational control-
- Assure adherence to all company policies; maintain proper company standards in all areas of store; monitor and conduct all opening and closing activities; ensure that the store is open and properly staffed during all business hours
- -Merchandising-
- Responsible for proper and timely execution of all floorsets and floorset updates; responsible for execution of all marketing and signing; maintain all company visual presentation standards; suggest assortment voids, needs and opportunities to DSM
- -Asset Protection-
- Plan, organize and ensure conducting of all physical activities; ensure store adheres to all standards and policies on promotions, As-is merchandise, debits, holds, sensormatic tagging, incident reports, deposit and cash balance, chargeback.
Sales Associate/Cashier
Mandee
Elmwood Park, NJ
01.2010 - 09.2011
- -processing shipment
- -worked register and handled returns
- -inventory
- -visual floorset
- -customer service
- -pushed credit card applications as well as rewards cards
- Sales associate/cashier
Cashier
Kbtoys
Paramus, NJ
10.2008 - 01.2009
- Processing and packing shipment
- Demo of toys and products in front of store
- Performed register/cash duties.
- Interact with the children and helping them find the toy they want and need. sales associate/ cashier
Education
High School Diploma - General
Wood Ridge High School
01.2007
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Bergen Community College
Paramus, NJSkills
- Employee Evaluation
- Guest Services
- Merchandising
- Presentation Skills
- Product Demos
- Recruiting
- Store Management Experience
- Expense Management
- Management
- Sales operation
- Multi-tasking
- Goals and performance
- Retail Management
- Sales Management