Melissa Powell
Fishersville,VA
Summary
Insurance Professional skilled in investigating and analyzing liability concerning personal, commercial or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 20 years of claims handling experience, knowledge of medical terminology/human anatomy, positive customer service, and excellent time management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inside Claims Representative
Erie Insurance Group
04.2022 - Current
- Analyze casualty claims to establish coverage and liability.
- Establish accurate claim reserves.
- Re-evaluate exposures and reserves during life of claim.
- Request police reports and property damage inspection reports to assist in claims investigation.
- Identify claims for subrogation and assigned accordingly
Liability Adjuster II
Erie Insurance Group
07.2009 - 04.2022
- Evaluated casualty claims to confirm coverage and liability
- Communicated with parties involved to ensure understanding of claims process
- Identified files with subrogation potential and assigned accordingly
- Prepared files and responded to arbitration
- Interpreted medical records/bills to ensure causal relationship
- Reviewed and negotiate injury settlements with claimants and attorneys
Education
Associate of Science - Occupational Therapy Assistant
The College of Health Sciences
Roanoke, VA05.2001
Skills
- Client Interviewing
- Coverage Assessment
- Critical Thinking
- File and Record Management
- Liability Determination
- Team Collaboration
Certification
- Current Adjuster License for North Carolina and West Virginia
Timeline
Inside Claims Representative
Erie Insurance Group
04.2022 - Current
Liability Adjuster II
Erie Insurance Group
07.2009 - 04.2022
Associate of Science - Occupational Therapy Assistant
The College of Health Sciences
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