Natori Collins
Altamonte Springs
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. I am also a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Disability Claims Representative
Sedgwick
Lake Mary
09.2023 - Current
- Assessed and evaluated disability claims to determine eligibility for benefits.
- Conducted interviews with claimants, employers, and medical providers to obtain information regarding the claim.
- Reviewed medical records and other pertinent documents to evaluate the severity of a disability.
- Performed quality assurance audits on completed files prior to submission for review and approval.
- Maintained accurate documentation of case activities in accordance with established procedures.
Front Office Assistant
Orlando Health
Orlando
03.2021 - Current
- Answered phones and routed voicemails to respective employees.
- Resolved client inquiries and issues, providing exceptional customer service.
- Coordinated mailings of promotional materials and correspondence to customers.
- Collected copays and account balance payments and updated account records.
- Assisted clients in understanding their rights under consumer protection laws.
Patient Service Specialist II
Nemours Children's Hospital
Oviedo
12.2022 - 09.2023
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
Education
Bachelor of Science - Health Sciences
Seminole State College of Florida
Sanford, FLSkills
- Policy Investigations
- Team Collaboration
- Relationship Building
- Client Interviewing
- Critical Thinking
- Decision-Making
- Claims Processing
- MS Office
- Customer Service and Support
- Team Training
- Payment Processing
- Team Leadership
Education and Training
true
Certifications
- 6-20 Adjuster License
Timeline
Disability Claims Representative
Sedgwick
09.2023 - Current
Patient Service Specialist II
Nemours Children's Hospital
12.2022 - 09.2023
Front Office Assistant
Orlando Health
03.2021 - Current
Bachelor of Science - Health Sciences
Seminole State College of Florida