Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Pratt

Dadeville

Summary

Focused, hardworking and punctual individual with excellent interpersonal and organizational skills. Accustomed to going above and beyond to reach team goals and objectives. Responsible and friendly making customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Flexible and approachable, with strong time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. While assisting in any other aspect needing attention.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

Family Dollar
02.2022 - Current
  • Managed product displays to enhance customer engagement and drive sales.
  • Conducted regular audits of merchandise to ensure compliance with company standards.
  • Implemented promotional setups in accordance with seasonal marketing initiatives.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Retail Store Manager

Dollar General Store
03.2021 - 01.2022
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new team members, fostering a collaborative work environment.
  • Managed inventory levels, conducting regular audits to minimize stock discrepancies.
  • Developed and implemented merchandising strategies to enhance product visibility and sales.
  • Oversaw cash handling processes, maintaining accuracy in financial transactions and reporting.
  • Coordinated staff schedules, optimizing labor costs while meeting operational needs.
  • Enhanced customer service initiatives, resolving issues promptly to improve satisfaction ratings.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

Merchandiser

Driveline Retail
02.2020 - 03.2021
  • Managed product displays to enhance customer engagement and drive sales.
  • Conducted regular audits of merchandise to ensure compliance with company standards.
  • Implemented promotional setups in accordance with seasonal marketing initiatives.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Sales Associate

Dollar Tree
03.2018 - 04.2020
  • Assisted customers with product selection and queries to enhance shopping experience.
  • Restocked shelves and organized merchandise to maintain store presentation and accessibility.
  • Operated cash register efficiently, ensuring accurate transactions and customer service.
  • Monitored sales floor for cleanliness and organization to uphold store standards.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Woodland Park High School
Woodland Park, CO

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Highly motivated
  • Stockroom management
  • Friendly and outgoing
  • Dependable and reliable
  • Accurate money handling
  • Merchandise strategizing
  • Scheduling
  • Store opening and closing
  • Employee scheduling
  • Upselling and cross selling
  • Merchandise planning

Timeline

Retail Store Manager

Family Dollar
02.2022 - Current

Retail Store Manager

Dollar General Store
03.2021 - 01.2022

Merchandiser

Driveline Retail
02.2020 - 03.2021

Sales Associate

Dollar Tree
03.2018 - 04.2020

High School Diploma -

Woodland Park High School

Similar Profiles

CREATE PROFILE