Melissa Preciado

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Responsible for taking and filling food and drink orders in a timely manner.
• Responsible for taking and filling all food and drink orders and assisting in keeping the dining area neat and clean
• Working at festivals and concerts, high demand in customers orders and customer service
• Maintain current knowledge of the menu and key ingredients
• Accurately handle cash and credit card transactions
• Maintain knowledge of POS operations
• Display friendly hospitality, providing great relations with staff and guests
• Maintain knowledge of the sequence of service and follow it at all times
• Assist all other servers to ensure the best possible service
• Maintain designated station by checking for proper table settings, cleanliness and making sure only clean and full condiments are used
• Follow departmental rules to ensure safety, cleanliness and customer satisfaction
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy
• Remain polite and poised at all times when dealing with guests
• Ensure proper age of guests through identification set by Company
• Responsible for maintaining the cleanliness of the tavern and ensuring that the bar, dining room, and restrooms are neat and well stocked. This side work may include but is not limited to wiping down counters, cleaning dishes, restocking service areas and bathrooms, sweeping and moping the dining room floor, refilling condiments, stocking the bar, and restocking the refrigerator
• Maintain all company and health department sanitation requirements
• Provide outstanding customer service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned.

Tracking Inventory Levels: Monitoring stock

levels to prevent shortages or overstocking.

Data Entry & Record Keeping: Updating inventory databases, ensuring accuracy in stock counts.

Auditing & Cycle Counting: Conducting regular inventory audits and reconciliations to detect discrepancies.

Receiving & Shipping Coordination: Ensuring incoming and outgoing shipments are properly recorded

Order Management: Working with vendors, suppliers, and internal teams to manage stock replenishment.

Logistics & Materials Management

•Ensuring all necessary equipment and materials are available for each job.

•Coordinating with suppliers and warehouse teams for inventory management.

•Verifying that permits or inspections (if required) are scheduled and completed.

Loss Prevention: Identifying and preventing theft, damages, or inefficiencies in inventory handling.

Warehouse Organization: Helping maintain an orderly and efficient storage system.

Customer Service: Working with customers/clients with their orders and making sure correct inventory is going out to them, helping them with returns. While providing excellent customer service.

Customer Interaction: Communicating with potential buyers, understanding their needs, and offering solutions.

Product Knowledge: Understanding and explaining product features, benefits, and

Quality of the products.

Documentation & Follow-Up

Keeping detailed records of installations, warranties, and service agreements.

Following up with customers post-installation to ensure satisfaction.

Processing paperwork related to billing, warranties, and job completion.

•Supervising Cashiers & Front-End Staff: Managing cashier performance, ensuring proper coverage, and providing assistance when needed.

•Customer Service & Conflict Resolution: Handling customer inquiries, processing returns/exchanges, and resolving complaints.

•Cash Management: Overseeing cash handling procedures, balancing registers, and ensuring proper cash flow.

•Training & Coaching: Assisting with onboarding and training new cashiers and front-end associates.

•Ensuring Efficiency & Productivity: Managing lines, reducing wait times, and ensuring a smooth checkout process.

•Enforcing Policies & Procedures: Making sure company policies on returns, payments, and loss prevention are followed.

•Supporting Store Operations: Assisting other departments as needed and ensuring our store runs smoothly.

•Dedicated Service for Pros: We provide faster, more personalized service for professional customers who need bulk orders or recurring supplies.

• Educated guests on daily specials and appetizers, entrees, desserts and other menu items
• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
• Operated POS terminals to input orders, split bills and calculate totals
• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

• Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage
• Restocked condiments and drink station supplies to maintain customer satisfaction
• Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently
• Replenished bar glasses, garnishes and condiments
• Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff
• Made product recommendations to customers based on preference, food pairings and special promotions.

• Asked probing questions to determine service needs and accurately input information into electronic systems
• Answered inbound phone calls, providing them with information about their insurance policies such as towing and their payment plans
• Upheld privacy and security requirements established by regulatory agencies
• Delivered service and support to each customer, paving the way for future business opportunities
• Answered customer questions and addressed concerns, to the best of my abilities.

• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs for my rock yard drivers
• Checked out customers needing marble tops, boulders, and pavers in amounts that weigh over 1 ton
• Maintained current knowledge of all personnel in the field and all completed deliveries or delays
• Supervised drivers, route planning, and vehicle tracking for over 5 drivers a day and planning their next deliveries
• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Checked out customers with contractors with plants for casino projects and irrigation systems for sprinklers.

• Assisted with purchases, locating items, and signing up for rewards programs
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
• Cleaned and organized the coffee table every hour to make sure it's fresh, while cleaning and bussing tables
• Taking customers' orders with a smile and making sure their order is correct when delivering it to their table.