Melissa Price
Summary
HME Manager with a proven track record at Williams Bros Health Care, enhancing customer satisfaction and team performance. I significantly controlled costs and maximized efficiency. Dedicated to our core values. I believe in each one of them. This is why I am dedicated to WB!
Overview
18
18
years of professional experience
Work History
HME Manager
Williams Bros Health Care
11.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patients.
- Increased customer satisfaction by resolving disputes by communication, and ensuring high-quality customer service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and referrals through customer
- Oversaw inventory management.
Customer Service Representative
Medical Services of America
04.2007 - 11.2010
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
Salem High School
Salem, IN05-1985
Skills
- Customer service
- Team leadership
- Time management
- Relationship building
- Decision-making
- Conflict resolution
- Performance evaluations
- Staff training and development
- Task delegation
- Goal setting
Timeline
HME Manager
Williams Bros Health Care
11.2010 - Current
Customer Service Representative
Medical Services of America
04.2007 - 11.2010
High School Diploma -
Salem High School
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