Dana DeStefano
Downers Grove,IL
Summary
Home care operations leader with 7 years of experience managing daily distribution across CPAP and hospice O2 programs. Skilled in staff training, performance coaching, compliance monitoring, vendor management, and inventory planning. Delivered workflow improvements that reduced waste and improved customer satisfaction through cross-department coordination.
Overview
14
14
years of professional experience
Work History
HME Manager Illinois
Advocate Home Care Products Inc
Elmhurst, Illinois
08.2012 - Current
- Directed home care product operations at Advocate Home Care Products Inc.
- Oversaw daily operations while maintaining efficiency and quality standards.
- Implemented process improvements, resulting in increased operational efficiency.
- Streamlined product handling and distribution processes to enhance operational efficiency.
- Collaborated with vendors, carriers, and internal teams on delivery plans.
- Managed inventory levels to meet demand without overstocking and reduce waste.
- Supported daily production, inventory, and shipping coordination across departments.
- Facilitated coordination of daily production, inventory, and shipping workflows among departments..
- Reviewed sales reports, inventory counts, and supply needs to support replenishment.
- Assisted with staff scheduling, training, and performance expectations.
- Oversaw staff scheduling, training efforts, and enforcement of performance standards..
- Trained employees on additional job positions to maintain role coverage.
- Provided leadership during organizational change or crisis situations.
- Developed and implemented strategies that improved customer satisfaction and fostered loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer service issues and supported order fulfillment to enhance service delivery.
- Resolved customer complaints and issues promptly while maintaining positive brand image.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member skill sets and assigned tasks for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to improve performance.
- Conducted performance reviews for team members.
- Conducted performance evaluations with feedback and coaching for team development.
- Coordinated cross-departmental projects to support timely and successful completion.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Followed all applicable laws, regulations, and industry standards.
Skills
- Inventory control and order fulfillment
- Compliance monitoring and regulatory compliance
- Staff scheduling and vendor management
- Team leadership and staff management
- Customer service and relationship management
- Training coordination and coaching
- Conflict resolution and performance reviews
- Task delegation
- Time management and work prioritization
- Policy implementation and safety procedures
- Coaching and mentoring and documentation
- Verbal and written communication and decision making
- Decision-making
- Policy implementation
- Time management
- Clear communication and verbal skills
- Staff supervision
- Regulatory compliance
- Talent acquisition
- Work prioritization
- Staff supervision
- Decision-making
Timeline
HME Manager Illinois
Advocate Home Care Products Inc
08.2012 - Current