Summary
Work History
Education
Skills
Accomplishments
Overview
Generic

Melissa Pridgen

TACOMA,WA

Summary

Motivated, detail-oriented professional with 16 years of experience in the Maritime industry, specializing in customer service, team building and coordination. Proven record of accomplishment of fostering strong customer relations in a results-driven work culture centered on accountability and collaboration. I am seeking to leverage my abilities to obtain a leadership role.

Work History

Fleet and Inland Coordinator

Tote Maritime
06.2023 - Current
  • Coordinated transportation operations with the terminal and other departments
  • Ensured customer demands and needs were met, maximizing TOTE-owned equipment utilization and minimizing lease equipment usage
  • Established and maintained relationships with clients, shippers, and carriers for efficient and cost-effective product delivery
  • Monitored and managed fleet operations, including driver compliance, performance, vehicle repairs, maintenance, and fuel consumption
  • Collaborated with team members to ensure safe, timely, and cost-effective product delivery
  • Analyzed and tracked transportation trends to identify areas of improvement.

Sr. Shipment Services Team Lead

Tote Maritime
05.2010 - 06.2023
  • Demonstrated a functional understanding of the industry and TOTE-specific freight movement procedures
  • Developed and maintained policies and procedures, ensuring outbound shipments were compliant with regulations
  • Resolved shipment issues with customers to ensure satisfaction
  • Trained and mentored new team members for successful onboarding
  • Collaborated with other departments to ensure customer satisfaction.

Military Coordinator

Senate Forwarding
01.2007 - 05.2010
  • Coordinated relocation moves for military personnel, providing transportation quotes and tracking results
  • Scheduled International and Domestic Shipments
  • Provided Export clearance for shipments based on country requirements
  • Developed and implemented plans to move military personnel and their families between bases
  • Coordinated with government agencies to ensure accurate transportation of personnel possessions.

Education

A.A - Environmental Science

Associate - Arts

FSCJ

Skills

Skills & abilitiesundefined

Accomplishments

  • Certifications:
  • Google Data Analytics Certificate | December 2023
  • Identified key analytical skills (data cleaning, data analysis, data visualization) and gained understanding of tools like spreadsheets, SQL, R programming, and Tableau
  • Evaluated the role of analytics in the data ecosystem
  • Conducted an analytical thinking self-assessment.

Overview

17
17
years of professional experience

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Melissa Pridgen