Melissa Pugliese
New York,NY
Summary
Experienced bartender with a dynamic and energetic approach, boasting over 6 years of success in fast-paced, high-volume establishments. Demonstrated skill in crafting innovative cocktails, engaging with guests, and generating sales through exceptional service and extensive product knowledge. Fluent in Spanish and knowledge of Italian. Excels at multitasking and thrives under pressure. Passionate about creating memorable experiences and making valuable contributions to a high-performing team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Leyla NYC
07.2021 - Current
- Enhanced guest experience, leading to increased positive reviews and customer retention
- Boosted beverage and food sales by implementing upselling techniques
- Provided excellent cocktail craftsmanship, contributing to a high-end bar atmosphere
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Event Bartender - Seasonal
Great Performances
08.2019 - Current
- Worked at renowned NYC venues in high end events including Jazz at Lincoln Center, Brooklyn Museum, Apollo Theater among others
- Operated bar stations during dynamic events including Summer Stage and Food & Wine Festival.
- Upheld excellent service quality throughout high-demand occasions.
- Supported efficient breakdown procedures for various events.
Fashion Stylist & Visual Creative
Freelace
02.2013 - Current
- Collaborated with diverse brands and artists to translate creative visions into immersive brand experiences.
- Elevated brand visibility by crafting tailored visual narratives, leading to enhanced audience engagement and measurable growth in client satisfaction.
Co-Founder & FOH Operations
Mister Breakfast
12.2017 - 05.2018
- Created a pop-up dining experience in Tulum, MX, embodying the spirit of a jungle diner concept.
- Fostered team creativity through innovative idea development.
- Elevated guest experience through an innovative airstream kitchen concept.
- Directed operations to maintain efficient service and foster lasting memories for the guest.
Hostess
Carbone, Major Group
07.2016 - 04.2017
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Informed servers and managers of incoming large groups, preparing seating in advance.
Education
Associate Of Science -
Florida College of Natural Health
Miami, FLSkills
- Mixology & Craft Cocktails
- High-Volume Service
- POS Systems & Cash Handling
- Beer, Wine, Sake & Liquor Knowledge
- Safe Serving Practices
Core Bartending Skills:
- Customer Engagement
- Multitasking
- Adaptability
- Social Media Engagement
- Brand Promotion
Soft Skills :
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Certification
New York TIPS Certification
Timeline
Bartender
Leyla NYC
07.2021 - Current
Event Bartender - Seasonal
Great Performances
08.2019 - Current
Co-Founder & FOH Operations
Mister Breakfast
12.2017 - 05.2018
Hostess
Carbone, Major Group
07.2016 - 04.2017
Fashion Stylist & Visual Creative
Freelace
02.2013 - Current
Associate Of Science -
Florida College of Natural Health
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