Melissa Qaqish
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Office Manager/Field Supervisor
M & M Property Maintenance
02.2020 - Current
- Kept teams on task to complete milestones on time.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Developed and implemented effective strategies to maximize productivity and minimize costs.
- Planned and scheduled field activities according to set timelines and order of operations.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
- Negotiated contracts, rates and terms with vendors to achieve competitive pricing.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Sourced suppliers and purchased necessary materials for work.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Assisted in recruiting and hiring new construction and extraction workers.
- Communicated with stakeholders on job milestones.
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Inspected equipment and tools used for safe operation.
- Created and implemented plans to maximize efficiency of workers.
Customer Service Manager
AddTran Logistics, Inc.
09.2002 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Developed and offered unique discount options to drive interest in new product lines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Dispatch Supervisor
Allstate's Freight Services, Inc.
01.2000 - 08.2002
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
- Developed and implemented customer service policies and procedures.
- Evaluated current operational processes to help develop, implement and improve practices.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
Supply Chain Management
Darton State College
Albany, GABachelor - Business Administration And Management
Darton State College
Albany, GASkills
- Proficient In Microsoft Office
- Highly Skilled Working In A Fast Paced Office Environment
- Ability To Handle A High Inbound/Outbound Call Facility While Entering Data During Calls
- Exceptional Problem Solving Skills
- Loss Prevention Strategies
- Maintaining Clean Work Areas
- Complete Estimates
- Coordinate Team Operations,
- Verify Work Quality, Inspect Job Sites, Monitor Safety Procedures
- Key Relationship Management
- Type 70wpm
- Schedule Coordination
- Site Management
- Creative Solutions
- Company Quality Standards
- Site Preparation
- Job Assignments
- Budgeting and Resource Management
- Compliance Requirements
- Operations Planning
- Site Inspection
- Safe Work Practices
- Project Scope Evaluation
- Project Proposals
- Technical Support][
- Welding and Brazing[[[[[
- Word Processing
- Administration and Management
- Physical Strength and Stamina
Timeline
Office Manager/Field Supervisor
M & M Property Maintenance
02.2020 - Current
Customer Service Manager
AddTran Logistics, Inc.
09.2002 - 04.2019
Dispatch Supervisor
Allstate's Freight Services, Inc.
01.2000 - 08.2002
Supply Chain Management
Darton State College
Bachelor - Business Administration And Management
Darton State College
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