Maria Basulto
Little Ferry,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Property Management Industry. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain tenant' satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Supervisor
West of Hudson Properties
Hackensack, New Jersey
01.2018 - Current
- Performing visitation of the buildings to ensure that all activities adhere to the established rules of the city, evaluating each property and documenting all the activities observed based on my visits.
- Conduct fire safety audits in over 65 of our buildings to identify and remediate potential fire hazards.
- Familiarity with building codes, city codes, and regulations for cities such as Paterson, Newark, Jersey City, Union City, among others.
- Knowledge of applicable laws and regulations, as well as state and federal housing programs.
- Responsible for conducting pre-inspections of buildings and units, ensuring that all codes and regulations are met.
- Submits reports of the pre-inspections and examinations. Providing feedback to the Maintenance team regarding any concerns.
- Records and reports observations, including video and digital pictures.
- Assist and supervise the maintenance technician team that is involved in resolving the issues.
- Testifies and appears to court dates, if necessary.
Customer Service Representative
Servicio Express
Hackensack, NJ
10.2012 - 12.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Mentored junior team members and managed employee relationships.
Sales Manager
MERCA DESIGN & CONSTRUCTION
SANTO DOMINGO
01.2006 - 01.2009
- Directed all sales activities and helped organize deliveries on construction sites.
- Established relationships with key clients, while maintaining existing customer base.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Industrial Sales
MORTEROS DE EUROPA
SANTO DOMINGO
01.2001 - 01.2006
- Sold industrial materials for construction; also, I had to collect payments.
- Conducted on-site visits to assess customer needs.
- Attended trade shows and conferences to promote products and services.
Education
Post-graduate Degree Manager of Marketing -
UNIVERSIDAD CATOLICA DE SANTO DOMINGO
01.2002
Degree of Marketing -
UNIVERSIDAD TECNOLOGICA DE SANTIAGO
01.2000
Skills
- Priority management
- Problem-solving abilities
- Attention to detail
- Bilinguals (Spanish and English)
- Property tours and inspections
- Proficient in Microsoft Office
Hobbies and Interests
I'm an active member of my local parish, a self-described foodie and amateur sommelier.
References
Available upon request.
Certification
- NJ Hotel and Multiple Dwelling Inspector License
- NJ Real Estate License
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Field Supervisor
West of Hudson Properties
01.2018 - Current
Customer Service Representative
Servicio Express
10.2012 - 12.2014
Sales Manager
MERCA DESIGN & CONSTRUCTION
01.2006 - 01.2009
Industrial Sales
MORTEROS DE EUROPA
01.2001 - 01.2006
- NJ Hotel and Multiple Dwelling Inspector License
- NJ Real Estate License
Post-graduate Degree Manager of Marketing -
UNIVERSIDAD CATOLICA DE SANTO DOMINGO
Degree of Marketing -
UNIVERSIDAD TECNOLOGICA DE SANTIAGO
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