Anton Zemlock III
San Angelo,TX
Summary
Experienced Supervisor with a strong work ethic and a track record of surpassing goals and expectations. Creative and motivated leader excelling in leveraging design and planning abilities to successfully execute complex projects. Proficient in imparting new concepts and implementing best practice strategies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Claim Supervisor
Farmers Insurance
01.2020 - Current
- Supervise seven direct reports covering multiple markets in Central and Western United states
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Ensure high levels of file quality and customer service while adhering to policy coverages and limits
- Independently developed metrics and reporting that have been adopted on a national level resulting in changes in staffing model
- Provide in-house reporting and insight that is utilized by regional and state leadership for workload review
- Developed current assignment methodology adopted by entire state
- Provided regular and personalized coaching for both current jobs and career development to direct reports.
Direct Repair Facility Consultant
Farmers Insurance
05.2007 - 01.2020
- Provide Production Operation Management, Logistics, and Planning Support
- Oversee contract fulfillment by separate business, providing continual feedback concerning legal and ethical requirements, consisting of ~$3.5 million book of business annually
- Participate in multiple projects to internalize industry innovations for the company and have helped develop national standards
- Served on deployment teams to assist catastrophe affected areas
- Self-directing Virtual Employee, territory covering multiple towns across central and west Texas.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and Independent business oweners to better understand customer needs and recommend appropriate solutions.
Special Claims Representative
Farmers Insurance
05.2005 - 05.2007
- Applied policy interpretation regarding contractual obligations for first and third parties
- Maintained continual improvement to stay current with constantly evolving technology and updates in processes and standards
- Self-directed adjuster responsible for setting own schedule with minimal direct supervision.
Claims Representative
Progressive Insurance
08.2003 - 05.2005
Engineering Coop
Ethicon, Inc
08.1998 - 08.2000
- Demonstrated adaptability in diverse work environments by quickly learning new technologies and processes specific to each assignment location or departmental focus area.
- Cultivated strong working relationships with colleagues, fostering a positive work environment conducive to productivity and innovation.
Education
Associate in Claims (AIC) -
The Institutes
08.2021
Associate of General Insurance (AINS)
The Institutes
05.2021
Bachelor of Business Administration - Management Information Systems
Angelo State University
05.2002
First degree Black Belt -
American Martial Arts Academy
05.2002
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Processes and procedures
- Operations Management
- Process Monitoring and Improvement
- Priority management
- Data Analytics
- Time Management
- Attention to Detail
References
References are available on request.
Certification
- Licensed P&C Adjuster Texas and New Mexico- 2003-2024
Timeline
Field Claim Supervisor
Farmers Insurance
01.2020 - Current
Direct Repair Facility Consultant
Farmers Insurance
05.2007 - 01.2020
Special Claims Representative
Farmers Insurance
05.2005 - 05.2007
Claims Representative
Progressive Insurance
08.2003 - 05.2005
Engineering Coop
Ethicon, Inc
08.1998 - 08.2000
Associate in Claims (AIC) -
The Institutes
Associate of General Insurance (AINS)
The Institutes
Bachelor of Business Administration - Management Information Systems
Angelo State University
First degree Black Belt -
American Martial Arts Academy