Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Craig Baxa

Evanston,IL

Summary

Hard-working supervisor with 20+ years experience in handling property claims. Experienced in leading teams, delivering results, and exceeding expectations. Skilled in teaching new concepts and best practice strategies.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Field Claim Supervisor

Farmers Insurance
05.2019 - Current
  • Oversaw daily operations of the team, ensuring smooth workflow while monitoring claim inventory.
  • Directly involved in hiring and training field staff.
  • Completed daily case reviews and monthly audits.
  • Led office-level focus on quality claim outcomes.
  • Handled claim escalations.

Field Property Theft Claims Adjuster

Farmers Insurance
08.2008 - 05.2019
  • Exercised proper judgment and decision-making to handle claims from start to finish.
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status.
  • Met all metrics associated with field claims and customer satisfaction.
  • Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
  • Wrote estimates using Xactimate and Xactcontents.
  • Participated and led peer committees on engagement and other special projects.
  • Worked closely with SIU.


Field Catastrophe Claims Adjuster

Farmers Insurance
11.2002 - 08.2008
  • Managed large volume of catastrophe claims for timely resolution, ensuring client satisfaction and maintaining company reputation.
  • Mentored and field-trained multiple new hires.
  • Was selected to take on special projects, including cross-training to handle light auto damage claims.
  • Wrote estimates on-site using Xactimate.

Crew Member

United States Coast Guard Auxiliary
05.1999 - 09.2009
  • Volunteer member of U.S. Coast Guard.
  • Qualified crew member.
  • Mentored and trained peers.

Education

Bachelor of Arts - History

North Park University
Chicago, IL

Skills

  • Training and mentoring
  • Goal-oriented focused on achieving team & individual metrics
  • Staff Management
  • Employee Motivation

Certification

  • Licensed in Texas.
  • Associate in Claims (AIC)

Timeline

Field Claim Supervisor

Farmers Insurance
05.2019 - Current

Field Property Theft Claims Adjuster

Farmers Insurance
08.2008 - 05.2019

Field Catastrophe Claims Adjuster

Farmers Insurance
11.2002 - 08.2008

Crew Member

United States Coast Guard Auxiliary
05.1999 - 09.2009

Bachelor of Arts - History

North Park University

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Craig Baxa