Melissa Quillen
Salem
Summary
Detail-oriented Hotel Front Desk Supervisor with a proven track record in enhancing guest satisfaction and supervising efficient front desk operations. Expertise in training staff and managing inquiries to ensure a welcoming environment.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Supervisor
Home 2 Suites
Columbus, GA
09.2024 - 01.2026
- Supervised front desk operations, ensuring efficient check-in and check-out processes.
- Trained and mentored new staff on customer service excellence and procedures.
- Managed guest inquiries and resolved issues to enhance satisfaction levels.
- Coordinated room assignments and maintained accurate reservation records.
- Monitored inventory of supplies, ensuring timely replenishment for smooth operations.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Hotel Front Desk Receptionist
Americas Best Value Inn & Suites
Phenix City, AL
04.2019 - 08.2024
- Processed payments and maintained cash drawer accuracy during shifts.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Hotel Front Desk Agent
Colonial Inn & Suites
Phenix City, AL
11.2016 - 03.2019
- Managed check-in and check-out processes to enhance guest satisfaction.
- Resolved guest complaints promptly to maintain high service quality.
- Coordinated room assignments and reservations using property management system software.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
Education
Associate of General Studies -
CVCC
Phenix City04-2014
GED -
CVCC
Phenix City06-2011
Skills
- Flexible schedule
- Reservation management
- Guest satisfaction monitoring
- Teamwork and collaboration
- Attention to detail
- Multitasking ability
- Front desk operations
- Reliability
- Excellent communication
- Computer skills
Timeline
Hotel Front Desk Supervisor
Home 2 Suites
09.2024 - 01.2026
Hotel Front Desk Receptionist
Americas Best Value Inn & Suites
04.2019 - 08.2024
Hotel Front Desk Agent
Colonial Inn & Suites
11.2016 - 03.2019
Associate of General Studies -
CVCC
GED -
CVCC