Melissa Quinones
The Bronx,NY
Summary
Detail-oriented professional with over 10 years of experience in administrative customer service and high-pressure operational settings. Proficient in data entry, maintaining accurate records, and utilizing electronic systems while adhering to detailed procedures. Highly organized and dependable, consistently meeting productivity and quality standards in independent work environments.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
Weill Cornell Medicine
04.2025 - 05.2026
- Entered and maintained patient, insurance, and demographic information in Epic EMR, ensuring accuracy and completeness to support patient access.
- Verified information and documentation for accuracy, identified discrepancies, and updated records.
- Identified and resolved documentation and data discrepancies, coordinating with internal teams to ensure accurate records and enhance operational efficiency.
- Organized and maintained accurate records and documentation, handling sensitive information in accordance with established procedures to protect patient confidentiality.
- Consistently exceeded departmental QA metrics through accuracy, compliance, and attention to detail.
Salon Coordinator
Maison Seventy-Seven
10.2024 - 02.2025
- Coordinated scheduling and client communications to enhance daily operational efficiency.
- Monitored inventory levels and restocked low-stock products to sustain product availability for clients.
- Organized and maintained retail product inventory and storage areas by product type and category.
- Notified vendors of inventory needs to facilitate timely product reorders.
- Inspected product shipments, verified items against orders, and resolved discrepancies to ensure inventory accuracy.
Front Desk Receptionist
NYC The Team Hair Salon
07.2020 - 10.2024
- Effectively orchestrated appointment scheduling and confirmation processes through telephone and email.
- Managed scheduling, filing, and mail to streamline daily operations and enhance organizational efficiency.
- Maintain accurate records and handled cash and credit card transactions while ensuring accuracy and compliance.
- Monitored product inventory, identified low-stock items, and restocked to ensure smooth salon operations.
- Reviewed product shipments against orders, reported discrepancies, and communicated issues to maintain accurate inventory.
- Organized and maintained retail product inventory and storage areas by product type and category.
Education
BBA - Human Resources
CUNY Lehman College
The Bronx, NY06-2023
Skills
- Patient Management Systems
- Data Entry & Record Maintenance
- Quality Assurance
- Inventory & Data Management
- Detail orientation
- Time Management
- Independent Work
Timeline
Patient Access Coordinator
Weill Cornell Medicine
04.2025 - 05.2026
Salon Coordinator
Maison Seventy-Seven
10.2024 - 02.2025
Front Desk Receptionist
NYC The Team Hair Salon
07.2020 - 10.2024
BBA - Human Resources
CUNY Lehman College