Melissa Raburn
Acworth,GA
Summary
- Committed 911 professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
- Passionate and involved with a proven track record of being dependable.
- Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
- Unafraid of extra work to become the best possible dispatcher and trainer possible
- Optimistic and caring people driven leader with a goal of helping others reach their goals and become the best they possibly can
Overview
10
10
years of professional experience
Work History
Communications Training Officer
Cobb County Government
Marietta, GA
10.2021 - Current
- Created learning materials for trainees to help them become more familiar with CAD and that will enhance training as well as a "Find that Dispatcher Scavenger Hunt" to help them become familiar with the other dispatchers on shift and help them feel a part of the team
- Organized training schedules alongside other CTOs on shift
- Monitored recruit's work. coaching them when improvement is needed, and helping to build their confidence while helping them to bring out the best dispatcher they can be.
- Thoroughly documented trainee progress, giving timely feedback as well as a path to improvement, while making sure the documentation was submitted daily.
Tactical Dispatcher
Cobb County Government
Marietta, GA
05.2017 - Current
- Keeping track of units on SWAT calls as well as handling any requests for whatever they may need
- Communicating with the 911 center for any information that may come in to them and relaying to Incident Command.
- Dealing with many high stress situations and am able to keep calm even when others do not.
Fire Communications Specialist
Cobb County Government
Marietta, GA
02.2017 - Current
- Helping those with little knowledge of fire navigate chaotic radio traffic and calls while often working a separate radio channel.
- Many instances of coaching and teaching people what to do. I always try to make them feel like we're a team working together instead of feeling like I'm talking down to them while showing them what to do
- Helping those interested in becoming an Fire Communications Specialist with whatever they need, whether it is creating a practice test or getting them to take a more challenging role on fire so they see what it is like
Emergency Communications Officer
Cobb County Government
Marietta, GA
01.2014 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to callers' requests, confirming full understanding before addressing concerns quickly and efficiently.
- Cobb County 911 Mental Health and Wellness Committee Member
Education
Building Mentally Tough, High Morale 911 Teams
911 Training Institute
Marietta, GA02-2024
Peer Counseling Training
Peer Counseling Training
Cobb, GA10.2023
Leadership Conference
Georgia Association of Women in Public Safety
Cobb, GA09.2023
The Business of Leadership
Showalter & Company, Inc
Cobb County03.2023
Ongoing Training With SWAT And CNT
Cobb County Tactical Dispatch
Training For Success
Showalter & Company
Cobb County03.2023
Leadership Trilogy
Guardian Leadership
Kennesaw, GA06.2022
Survive And Thrive
911 Training Institute Inc.
Cobb County02.2022
Communications Training Officer
APCO
02.2022
Mental Health First Aid Public Safety
Mental Health America of GA
Cobb County 08.2021
Communications Officer
Peace Officer Standards And Training Council
Forsyth, GA07.2014
Skills
- Information Intake
- Crisis Intervention
- Police and fire procedures
- Responsible
- Conflict resolution
- Performance Monitoring
- Reading comprehension
- Organization and Time management
- Scheduling Coordination
- Good listening skills
- Computer skills
- Critical thinking
- Written Communication
- Staff Supervision as an FCS and CTO
- Active listening
- First Aid/CPR
- Employee Development
Timeline
Communications Training Officer
Cobb County Government
10.2021 - Current
Tactical Dispatcher
Cobb County Government
05.2017 - Current
Fire Communications Specialist
Cobb County Government
02.2017 - Current
Emergency Communications Officer
Cobb County Government
01.2014 - Current
Building Mentally Tough, High Morale 911 Teams
911 Training Institute
Peer Counseling Training
Peer Counseling Training
Leadership Conference
Georgia Association of Women in Public Safety
The Business of Leadership
Showalter & Company, Inc
Ongoing Training With SWAT And CNT
Cobb County Tactical Dispatch
Training For Success
Showalter & Company
Leadership Trilogy
Guardian Leadership
Survive And Thrive
911 Training Institute Inc.
Communications Training Officer
APCO
Mental Health First Aid Public Safety
Mental Health America of GA
Communications Officer
Peace Officer Standards And Training Council