Summary
Overview
Work History
Skills
Language
Timeline

Melissa Rakowicz

Jeffersonville,NY

Summary

Detail-oriented clerk with over 10 years of experience data entry and customer service, seeking to leverage organizational skills and attention to detail in a fast-paced office environment.

Overview

34
34
years of professional experience

Work History

Service Advisor/Writer

White Sulphur Garage
11.2024 - 06.2025
  • Provided exceptional customer service while addressing client inquires and concerns in a fast-paced automotive environment.
  • Scheduling appointments, ordering parts/supplies and managing the workflow to optimize service department efficiency as well as client accounts.
  • Handle accounts payable and receivable.
  • Conducted follow up calls to ensure customer satisfaction and retention after service appointments.

Deputy Town Clerk, Tax Collector, Registrar

Town of Callicoon
09.2015 - 03.2021
  • Maintained official town documents and assisted in vital records management as a records clerk.
  • Oversaw the collection and processing of property taxes, ensuring accuracy and timeliness as a Tax Collector Assistant.
  • Provided administrative support to elected officials, including scheduling meetings and preparing agendas as a Executive Assistant.

Substitute Clerk, Teacher, Teacher Aide, Secretary

Sullivan West Central School
12.2011 - 01.2020
  • Managed classroom actives and maintained student engagement as a Substitute Teacher in a diverse learning environment.
  • Assisted lead teachers in lesson planning and provided individual support to students as a Teachers Aide.
  • Executed daily office tasks such as answering phones, scheduling appointments and handling correspondence as a Secretary.

Teaching Assistant

Center for Discovery
10.2009 - 06.2012
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Completed daily reports on attendance and disciplinary performance.
  • Provided support during laboratory experiments, ensuring safe and educational environment for students.

Endorsement/Claim Agent

Berkeley Group/Travelex
01.1999 - 09.2000
  • Oversaw purchase and opportunities to cross selling additional benefits of travel insurance, process payments and data entry.
  • Exceptional customer service to retrieve data to process claims in a timely manner.
  • Trained new staff on both of agencies policy and procedures.

Financial Service Representative

First National Bank of Jeffersonville
01.1991 - 12.1998
  • Managed daily transactions, ensuring accuracy and compliance with financial regulations.
  • Assisted clients in understanding their account statements and financial options.
  • Trained new staff on company polices and financial products.
  • Provided exceptional customer service by addressing client inquires and resolving issues in a timely manner.
  • Identified opportunities for cross selling additional financial services to clients.
  • Conducted financial product presentations to clients resulting increased sales and customer retention.

Skills

  • Communication
  • Teamwork
  • Attention to detail
  • Adaptability
  • Time Management

Language

English

Timeline

Service Advisor/Writer - White Sulphur Garage
11.2024 - 06.2025
Deputy Town Clerk, Tax Collector, Registrar - Town of Callicoon
09.2015 - 03.2021
Substitute Clerk, Teacher, Teacher Aide, Secretary - Sullivan West Central School
12.2011 - 01.2020
Teaching Assistant - Center for Discovery
10.2009 - 06.2012
Endorsement/Claim Agent - Berkeley Group/Travelex
01.1999 - 09.2000
Financial Service Representative - First National Bank of Jeffersonville
01.1991 - 12.1998

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Melissa Rakowicz