MELISSA RAMESAR
Summary
Compassionate Clinic Team Leader known for high productivity and efficiency in task completion. Specialized skills include patient care coordination, staff management, and healthcare compliance ensuring smooth clinic operations. Excel at using communication, leadership, and problem-solving to enhance team performance and patient satisfaction.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Lead Certified Medical Assistant
Family Urgent Care
Missouri City
01.2023 - Current
- Triage and handle phone calls, including responding on time as well as redirecting calls in a proper way to keep the clinic running smoothly.
- Trained new employees on clinic procedures and patient interaction protocols.
- Collaborated with healthcare providers to improve patient service delivery methods.
- Resolved patient inquiries and issues to maintain high satisfaction levels.
- Adhered to HIPAA guidelines when handling confidential patient information.
Operations Manager (Off-Site)
RT Tires and Services
Galveston
10.2018 - Current
- Supervised off-site business operations, day-to-day operations, staff performance, and compliance with safety and professional standards.
- Managed a functional group of workers, mediated personnel disputes using active listening skills and presentation, and preserved a positive working environment.
- Established and implemented cross-training events that enhanced team agility, minimized single points of failure and overall performance.
- Controlled costs and operated operating budgets, finding opportunities for savings and maintaining the quality of services and profitability.
- Designed and executed the business plans that were in line with the company objectives, propelling the firm into a competitive standing as well as quantifiable growth.
Education
Associate of Applied Science - Accounting
San Jacinto College
Pasadena, TX 08.2003 - 12.2009
Skills
- EMR
- Toxin/Cosmetic Injections
- Medical Scheduling
- Insurance Verification
- Medical Records Management
Certification
- Certified Medical Assistant (CMA)
- Certified Cosmetic Injector
- BLS / CPR Certified
- TWIC Card Holder
Clinical And Technical Skills
- EMR/EPIC
- Vital Signs
- Injection Administration
- Toxin/Cosmetic Injections
- Microneedling
- Medical Scheduling
- Insurance Verification
- Medical Records Management
Core Leadership Competencies
- Team Leadership & Staff Development
- Workflow Optimization
- Patient Care Coordination
- Conflict Resolution
- Strategic Planning
- EMR/EPIC Systems
- Staff Training & Mentorship
- HIPAA Compliance
Timeline
Lead Certified Medical Assistant
Family Urgent Care
01.2023 - Current
Operations Manager (Off-Site)
RT Tires and Services
10.2018 - Current
Associate of Applied Science - Accounting
San Jacinto College
08.2003 - 12.2009