Melissa Ramirez
San Antonio,TX
Summary
Perceptive professional with several years of experience in settings. Attentive and investigative when evaluating patients, determining diagnoses and planning treatment. Confident decision-maker in high-pressure situations and compassionate when interacting with patients and family members.
Overview
10
10
years of professional experience
Work History
INTAKE Senior Resident Supervisor- Senior Receiving and Discharge (Equivalent to GS-09)
Core Civic (CCA)
08.2021 - Current
- 40 Hours/ Week
- $48,000/Year
- Duties, Accomplishments, and related skills:
- This role specifically supervises officers assigned to the Intake Department and operational security activities
- Overseeing direct officers in performing their duties related to the supervision of residents and the protection and preservation of their legal rights
- Administer Security Plans for a specific office, including daily operations, security contingencies
- Security of Company and employees, and Residents
- Perform daily security checks of the areas of responsibility
- Assist supervisors with monthly drills to keep our staff engaged on how to respond in different emergencies
- Assist in generating paperwork
- -Perform other miscellaneous duties as assigned by supervisors, for example providing guidance on staff trained in specific posts, staff that are fit tested, staff that live in the area of assigned hospital duties, etc
- Delegated movement of resident supervisors needed to cover units or complete tasks when needed
- Generate transport packets and coordinate with ICE for documentation when residents temporarily leave the facility
- Handle sensitive information and related paperwork professionally
- -Enforce and comply with rules, regulations, policies, procedures, and contract requirements
- -Attend supervisor meetings to enhance effective communication between management, staff and residents
- -Coordinate with quality assurance and ICE Compliance to ensure facility standards are maintained
- -Make decisions on work problems and issues presented by the staff as well as set priorities and assign work to subordinates
- -Develop and maintain accurate and complete case records for all participants
- Transfer case records to the appropriate office
- Proactively manage cases using all appropriate tools and techniques
- Maintain confidentiality of all records for residents or staff members
- -Use evidence-based principles to establish rapport and build a professional alliance with each program participant in order to encourage compliance with program requirements and or training new Resident supervisor
- -Identify and assist with staff or resident translation services and emergency counseling
- -Oversee the day-to-day activities for staff and assign duties to accomplish facility objectives
- -Communication and maintaining consistency of operations between shifts
- -Prep work duties for incoming groups for the shift
- Prepare paperwork for shift supervisors and assist with shift turnout
- -Ensure that all participant records are kept in locked files to maintain confidentiality
- Prepare written reports for all necessary
- Conduct weekly meetings with staff to get input
- -Conduct monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations
- -Handle money and keep record of money with the shift supervisors
- -Perform equipment report discrepancies to shift supervisor, not only in intake but the facility
- Provide guidance to staff on adherence safety and security practices and post orders
- -Supervise staff assigned to the area to ensure all responsibilities are being completed as required
- Ensure accountability of all checklists, searches, and post logbook entries, notifications about intake to shift supervisor, chemical control, safety and sanitation
- -Oversee everything in intake, and when needed in housing units as well
- Familiar with every Senior Resident Supervisor post specific position and duties
- -Utilization of a telephonic interpreter service to communicate with Family Units in their native language, obtaining pictures, searching property for contraband, abiding by established chain of custody measures to ensure money and valuables are safely guarded, adhering to STFRC and Core Civic facility policies and procedures in order to ensure a safe and secure environment
- Supervisor: Roberto Marchan-Shift Supervisor
- Okay to contact this supervisor: Yes
Resident Supervisor/ICE Contractor
Core Civic
05.2015 - 01.2021
- 40 Hours/ Week
- $40,000/ Year
- Duties, Accomplishments and related skills:
- Resident Supervisor reports to post and is responsible for the care of residents
- -Ensured that detainees remain in authorized areas; provided escorts as needed
- -Performed routine duties in accordance with family residential standards, regulations and procedures to maintain orders and provide the security, care and welfare of all detainees
- -Handled detainee's complaints and took the necessary steps to resolve their problems
- -Helped detainees by answering their concerns and completing their requests
- -Conducted orientation seminars for Spanish speaking residents for case management, intake, and medical
- -Provided Spanish/English translation as necessary during orientation reviews and intake interviews
- -Assisted with case management by conducting pre-entry interviews of children, adolescents and their respective mothers for signs of potential physical, sexual, psychological, and/or substance of abuse
- -Maintained supervision of staff and detainees in central control where I multitasked by supervising the cameras overlooking the facility, monitored radio traffic and monitored access in and out of the facility gates
- -Conducted safety drills, medical drills serving on an Emergency Response Team (ERT)
- -Maintained professional attitude, respecting staff and detainees at all times
- -Handle reports, manage tasks, and hold myself and others accountable for day to day tasks
- -Apart of intake, and utilized in specialized areas, central, lobby, intake, releases, housing units
- -Familiar with conducting rounds, building rapport with residents and staff, and communicate well with other members of the unit and facility
- Supervisor: Roberto Marchan-Shift Supervisor
- Okay to contact this supervisor: Yes
Education
Diploma -
Pleasanton High School
01.2012
Skills
- MS OFFICE, REPORT WRITING, DATA ENTRY, PROBLEM SOLVING
- Bilingual- Read, Write and Speak Spanish (Fluently)
References
- Ashley, Chapa, Inside Sales Representative, AshleyChapa@yahoo.com, (830)-965-6281, United Rentals
- Roberto, Marchan, Shift Supervisor, Roberto.Marchan@corecivic.com, (830)-326-1994, Core Civic
Accomplishments
- Master Key Leadership100 – Pittsburg, Pennsylvania2022
- CPR & First Aid Certified- Core Civic2015-2023
Timeline
INTAKE Senior Resident Supervisor- Senior Receiving and Discharge (Equivalent to GS-09)
Core Civic (CCA)
08.2021 - Current
Resident Supervisor/ICE Contractor
Core Civic
05.2015 - 01.2021
Diploma -
Pleasanton High School