Melissa Ramirez
Lamar,CO
Summary
Dynamic Billing and Coding Associate with a proven track record at Southeastern Developmental Services, excelling in claims processing and customer service. Demonstrated attention to detail and problem-solving skills, implementing process improvements that enhanced workflow efficiency. Adept at utilizing billing systems to ensure compliance and accuracy in medical claims submissions.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Billing and Coding Associate
Southeastern Developmental Services
Lamar, CO
2023 - Current
- Processed and verified medical claims for accuracy and compliance with regulations.
- Utilized coding software to assign appropriate codes for diagnoses and procedures.
- Maintained up-to-date knowledge of CPT, ICD-10, and HCPCS coding systems.
- Supported financial reporting by ensuring timely submission of claims and collections.
- Conducted audits of medical records to ensure proper documentation and coding accuracy.
- Implemented process improvements that enhanced workflow efficiency in the billing department.
- Facilitated smooth transitions during system upgrades or policy changes through clear communication with team members about procedural adjustments.
Administrative Assistant
Southeastern Developmental Services
Lamar, CO
2021 - 2023
- Organized and maintained electronic and physical filing systems for efficient information retrieval.
- Coordinated schedules and appointments, optimizing time management for executive team.
- Responded to inquiries via phone and email, providing exceptional customer service support.
- Managed office supplies inventory, streamlining procurement processes to reduce costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Manager's Assistant
Southeastern Developmental Services
Lamar, CO
2015 - 2021
- Supported management in daily operations and administrative tasks to enhance team efficiency.
- Coordinated scheduling and communication between departments to streamline workflow processes.
- Assisted in preparing reports and documentation for internal meetings and decision-making.
- Maintained accurate records of project timelines, budgets, and resource allocation to ensure compliance.
- Implemented filing systems that improved information retrieval speed and accuracy for staff members.
- Developed training materials for new hires, fostering a smooth onboarding experience within the team.
- Participated in team meetings, providing insights on process improvements and operational challenges.
Receptionist
High Plains Community Health Center
Lamar, CO
2013 - 2014
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and coordinated with healthcare providers.
- Assisted in processing insurance claims and verifying patient coverage.
- Implemented office procedures to enhance workflow efficiency.
- Addressed patient inquiries, resolving issues promptly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Environmental Services Housekeeper
Juniper Village
Lamar, PA
2005 - 2013
- Maintained cleanliness and sanitation standards in resident areas to promote a healthy environment.
- Operated cleaning equipment efficiently, ensuring proper usage and safety protocols.
- Assisted with inventory management of cleaning supplies, contributing to resource efficiency.
- Collaborated with team members to complete daily tasks and enhance workflow effectiveness.
- Reported maintenance issues promptly to ensure timely resolutions for resident comfort.
- Followed established protocols for infection control and safety measures consistently.
- Supported new team members through training on cleaning procedures and equipment usage.
- Adapted quickly to changing priorities while maintaining high service standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Waitress
Cow Palace Inn
Lamar, CO
2004 - 2005
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Processed customer orders accurately, ensuring timely delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Adapted to various customer needs, enhancing overall dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Library Assistant
Lamar High School
Lamar, CO
2004 - 2004
- Assisted in cataloging and organizing library materials to enhance accessibility and user experience.
- Supported students and staff with research inquiries, promoting effective use of library resources.
- Maintained accurate inventory records of books and materials, ensuring efficient tracking and availability.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
Sales Associate
Times Wear
Lamar, CO
2003 - 2004
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained merchandise displays, optimizing visual appeal to attract customers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Handled customer complaints professionally, contributing to increased satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Conducted inventory checks regularly, supporting stock management and replenishment efforts.
Education
Associate of Science - Medical Informatics
Lamar Community College
Lamar, CO05.2020
Skills
- Motivation and initiative
- Claims processing
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Billing systems and software
- Verbal and written communication
- Decision-making
Certification
CPR certified, safety care certified and med certified.
Languages
Spanish
Native or Bilingual
Timeline
Billing and Coding Associate
Southeastern Developmental Services
2023 - Current
Administrative Assistant
Southeastern Developmental Services
2021 - 2023
Manager's Assistant
Southeastern Developmental Services
2015 - 2021
Receptionist
High Plains Community Health Center
2013 - 2014
Environmental Services Housekeeper
Juniper Village
2005 - 2013
Waitress
Cow Palace Inn
2004 - 2005
Library Assistant
Lamar High School
2004 - 2004
Sales Associate
Times Wear
2003 - 2004
Associate of Science - Medical Informatics
Lamar Community College