Melissa Ramsey
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Giant Eagle Pharmacy
12.2012 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Trainer for new hires for 7 years
Service Staff Manager
Murkos Restaurant
02.2009 - 10.2012
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Education
GED -
Sharpsville Area High School
Sharpsville, PA06.2000
General - Business Technology And Marketing
Mercer County Career Center
Mercer, PA06.2000
Skills
- Pharmaceutical Preparation
- Preparing Bulk Medications
- FDA and HIPAA Compliance
- Pharmacy Records Management
- High-Volume Environments
- Team Collaboration
- Resolving Complaints
- Supporting Pharmacy Operations
- Medicare and Medicaid Processes
- Ordering and Stocking Medications
- Payment Processing
- New Hire Onboarding
- Information Documentation
- Administrative Support
- Documentation
- Customer Consulting
Timeline
Pharmacy Technician
Giant Eagle Pharmacy
12.2012 - 09.2023
Service Staff Manager
Murkos Restaurant
02.2009 - 10.2012
GED -
Sharpsville Area High School
General - Business Technology And Marketing
Mercer County Career Center
Similar Profiles
Lacie CoxLacie Cox
Pharmacy Technician at Giant Eagle PharmacyPharmacy Technician at Giant Eagle Pharmacy
Paul J. GriesackerPaul J. Griesacker
Floating Pharmacist at Giant Eagle PharmacyFloating Pharmacist at Giant Eagle Pharmacy
JUDY KUTCHMAN RPhJUDY KUTCHMAN RPh
Manager, Professional Practices at AllianceRx Walgreens PharmacyManager, Professional Practices at AllianceRx Walgreens Pharmacy