Melissa Rank
Sitka,United States
Summary
Dynamic and reliable professional with exceptional customer service skills. Proven ability to efficiently multitask while ensuring guest satisfaction. Strong communicator adept at resolving issues and fostering positive relationships. Committed to maintaining high standards in food handling and creating memorable dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fine Dining Server
The Galley
Sitka, AK
07.2024 - 12.2025
- Delivered exceptional dining experiences through attentive service and in-depth menu knowledge.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, enhancing guest comfort.
- Trained new staff on service standards and restaurant protocols, fostering teamwork.
Dining Room Server
Mean Queen
Sitka, AK
03.2023 - 11.2025
- Cultivated positive dining experiences through attentive service, driving customer retention and repeat visits.
- Assisted in training new staff on menu offerings and service protocols to ensure consistency.
- Managed order accuracy and timely delivery, improving overall table turnover rates.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Developed strong relationships with regular patrons, contributing to a welcoming atmosphere and loyalty programs.
Banquet and Fine Dining Server
Westmark Hotels
Sitka, AK
03.2021 - 02.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Delivered exceptional dining experiences by providing attentive service to guests during high-volume events.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to presentation standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Family Nanny
Summer Anne Robbins
Sitka, AK
09.2020 - 03.2021
- Coordinated playdates and outings to meet children's physical and social needs.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Built positive and nurturing environments to support child social and emotional growth
Teacher
Anchorage School District
Anchorage, AK
01.2014 - 05.2020
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Education
Master of Arts - Middle School Teaching
University of Alaska Southeast
Juneau, AK05-2009
Bachelor of Science - Biology
Washington State University
Pullman, WA05-2007
Skills
- Efficient multitasking
- Exceptional customer service
- Reliable and punctual
- Strong communication skills
- Safe food handling
- Cash handling accuracy
- Guest relations
Certification
- Certified Teacher, State of Alaska, 9/2009 to present.
- Certified Grant Writer
- TAPS card and Food Handlers Permit
Timeline
Fine Dining Server
The Galley
07.2024 - 12.2025
Dining Room Server
Mean Queen
03.2023 - 11.2025
Banquet and Fine Dining Server
Westmark Hotels
03.2021 - 02.2023
Family Nanny
Summer Anne Robbins
09.2020 - 03.2021
Teacher
Anchorage School District
01.2014 - 05.2020
Master of Arts - Middle School Teaching
University of Alaska Southeast
Bachelor of Science - Biology
Washington State University