Summary
Work History
Education
Skills
Volunteerism
Affiliations
Work Availability
Timeline
Generic

Melissa Ratchford-McAllister

Network Professional
Columbus,OH

Summary

Enthusiastic individual with experience in cross-organizational team communications, vendor management, project deliverables, streamlining, and continuous improvement. Engaging and pleasant personality with the mutual respect of others. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with an on-time delivery.

Work History

Data Network Provisioner

Huntington National Bank
  • Ordered and tracked data circuits to provide connectivity for data centers, retail, corporate, and home offices
  • Managed and consulted with telco vendors such as AT&T, CenturyLink/Lumen, Verizon, and Crown Castle on a weekly basis.
  • Documented meeting minutes' to validate deliverables and acceptance criteria of new circuits
  • Disconnected data circuits to prevent inaccurate inventories and costs
  • Conducted merger and acquisition oversight of inventories
  • Audited circuit inventory using Tangoe Rivermine (Telecomm Expense Management System) resulting in over $100k in savings in multiple years
  • Coordinated ServiceNow workflow modifications with internal teams to ensure essential service requirements are captured in circuit requests
  • Fostered internal and external partnerships and built alliances across the business to ensure that IT service portfolio needs were met
  • Worked closely with Solution Engineers to ensure data circuit standards were met for data centers, retail, corporate, and home offices
  • Communicated with multiple teams on project timelines, requirements, risks, and solutions

NOC Business Analyst

Huntington National Bank
  • Lead for monitoring and troubleshooting LAN/WAN network using network tools such as Spectrum, Nagios, Gasper, NetScout, and Alterpoint to obtain high network availability and maintain minimal downtime
  • Notified Retail Administration of network outages and recovery affecting retail offices
  • Implemented communications across business segments regarding network performance, outages, and missed SLAs
  • Worked with third-party service providers to troubleshoot and replace network equipment
  • Implemented processes with AT&T to adhere to SLA and reviewed network outages to request credits that did not meet the SLA
  • Ordered T1 and DS3 circuits for retail banks and corporate buildings
  • Monitored circuits for acceptance and then released to retail offices for production use
  • Configured and arranged installation for the successful functionality of new network equipment (router, switches, and ups) for new retail offices
  • Processed inbound and outbound calls for the network Helpdesk call center support
  • Conducted IT business continuity and performed remote DRP testing for network connectivity
  • Troubleshot, diagnosed and resolved software, hardware, and other network system problems
  • Trained new employees

Education

Associate degree - Electronic Technician

DeVry University

Skills

  • Strong written and verbal communication skills
  • Small-Medium Project Management
  • Vendor Partnership
  • Analytical Skills and Problem Solving
  • Strategic Partner
  • Inventory optimization
  • Teamwork and Collaboration
  • Attention to Detail
  • Organizational Skills
  • Continuous Improvement
  • Dependable and reliable
  • Motivated Team Player

Volunteerism

Meals on Wheels

YWCA Family Shelter

Waltham Homeowners' Association Secretary

KIPP Primary School

Affiliations

  • Emerging Professionals BRG
  • Toastmasters
  • Women's BRG

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Associate degree - Electronic Technician

DeVry University

Data Network Provisioner

Huntington National Bank

NOC Business Analyst

Huntington National Bank
Melissa Ratchford-McAllisterNetwork Professional