Melissa Rathjen
Mesa,AZ
Summary
Reliable, disciplined, and optimistic. A quick learner able to adapt to any role. Skilled and experienced at working individually and with a team. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities for both personal growth and for the overall wellbeing of the business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Sage & Barrel Craft Eatery
01.2024 - Current
- Increase sales with upselling techniques
- High volume with capability to host large parties
- Toast POS
Server and Bartender
Recreo Cantina
03.2022 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Worked with POS system to place orders and manage bills.
Supervisor and Bartender
LOOK Cinemas
09.2021 - 01.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance.
- Traveled for company and worked with corporate to open a new location out of state
Customer Advocate II
Carvana
08.2019 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enrollment Advisor
Primavera Online High School
03.2018 - 08.2019
- Streamlined the application process by creating clear guidelines and providing assistance with paperwork submission.
- Met or exceeded enrollment and retention goals consistently.
- Communicated details about available classes, materials and services.
- Helped students complete applications and navigate admissions processes.
Assistant Store Manager
La Jolla Cleaners & Alterations
09.2015 - 03.2018
- Collaborated with store manager to develop marketing initiatives that drove traffic.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Composites Technician
Chandler-Gilbert Community College
Gilbert, Arizona02.2024
Mathematics
Mesa Community College
Mesa, Arizona01.2023
High School Diploma -
Hamilton High School
Chandler, Arizona05.2015
Skills
- Management (3 years)
- Bartending & Restaurant Experience (5 years)
- Administrative Experience (5 years)
- Customer Service & Sales (10 years)
- Cash Handling (10 years)
Certification
- Level 1 Fingerprint Clearance Card
- Title 4 Liquor License & Food Handler Certification
Timeline
Server
Sage & Barrel Craft Eatery
01.2024 - Current
Server and Bartender
Recreo Cantina
03.2022 - 01.2024
Supervisor and Bartender
LOOK Cinemas
09.2021 - 01.2023
Customer Advocate II
Carvana
08.2019 - 04.2021
Enrollment Advisor
Primavera Online High School
03.2018 - 08.2019
Assistant Store Manager
La Jolla Cleaners & Alterations
09.2015 - 03.2018
Composites Technician
Chandler-Gilbert Community College
Mathematics
Mesa Community College
High School Diploma -
Hamilton High School
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