Melissa Ratliff
Hayman Company / Elon Property Management
Toledo,OH
1
Language
1
Certification
26
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Property Manager
1 Year 6 Months- Managed lease agreements and tracked renewals to maintain occupancy levels.
- Coordinated property inspections to ensure compliance with safety regulations.
- Organized property marketing efforts to attract prospective tenants effectively.
- Developed and implemented targeted marketing strategies to attract and retain prospective tenants.
- Maintained detailed records of tenant communications and service requests to streamline resolutions.
- Provided administrative support to the property management team.
- Addressed and resolved tenant complaints regarding maintenance issues to enhance tenant satisfaction.
- Prepared monthly financial reports for review by the property manager.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Conducted apartment tours for potential tenants and answered questions about property.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Provided administrative support to the property management team as needed.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
Community Manager
4 Years 7 Months- I started with this company in New Carlisle Ohio; they relocated me to Toledo Ohio. I currently run the community here in Toledo on site.
- Show homes to potential renters and facilitate lease agreements.
- Sign lease with new and current tenants.
- Ordered supplies for all vendors and submitted invoices to corporate.
- Collaborated with the attorney on legal matters.
- Create and manage maintenance schedules for timely repairs and upkeep.
- Collect monthly rent payments from tenants in a timely manner.
- Signed leases with new and current tenants.
- Maintain community pool above state’s regulations.
- Except, inspect, and sign for new homeowners bringing into community and work closely with crews to get all homes set, utilities, and all finals and ready to be rented.
- Maintained a work schedule of 50 to 70 hours weekly.
- Perform all office tasks to the highest standard at all times.
District Manager
3 Years 5 Months- Led district operations to optimize inventory management and enhance product availability.
- Developed training programs for store managers to improve team performance and operational efficiency.
- Oversaw recruitment and onboarding processes to build high-performing teams across multiple locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced in-store customer experience by introducing innovative visual merchandising techniques.
- Monitored compliance with corporate policies, ensuring adherence across all district locations for operational excellence.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
Office Administrator
2 Years 9 Months- Managed daily office operations to ensure efficient workflow and communication among staff.
- Developed and implemented administrative procedures to enhance organizational efficiency.
- Oversaw inventory management, ensuring adequate supplies for daily operations and activities.
- Coordinated scheduling and maintained accurate records for daycare activities and events.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Reconciled account files and produced monthly reports.
Store Manager
4 Years 6 Months- Directed daily store operations, ensuring optimal inventory management and customer satisfaction.
- Analyzed sales trends to develop effective merchandising strategies for increased profitability.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
Property Manager
6 Years 2 Months- Managed property leasing processes and tenant relationships effectively.
- Implemented marketing strategies to attract new tenants and reduce vacancies.
- Enforced lease agreements and resolved tenant disputes professionally.
- Developed and managed budgets for property operations and maintenance expenses, ensuring financial accountability.
- Implemented targeted marketing strategies that attracted new tenants and minimized vacancy rates.
- Oversaw maintenance schedules, ensuring timely repairs and inspections.
- Conducted regular property inspections to maintain standards and compliance.
- Conducted regular property inspections to uphold compliance with standards and enhance tenant satisfaction.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Handled resident complaints and expedited maintenance requests.
- Facilitated collection of monthly assessments and payments to maintain cash flow.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Coordinated tenant move-ins and move-outs, facilitating smooth transitions.
Education
Some college - Developing Effective Teams, Introduction to Business
College - Business Management, Hospitality Management
Diploma - Daycare Office
Diploma - General Studies
Skills
Customer service-focused
Computer skills
Human Resources
Office Management
Property management
Payroll
Problem solving
Payment collection
Recruiting
Yardi
Rent manager
Certification
- CPR Certification
- First Aid Certification October 2023 to October 2025
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Property Manager
Hayman Company / Elon Property Management
02.2025 - CurrentRead More
Community Manager
River Valley Communities MHC LLC
04.2020 - 11.2024Read More
District Manager
Spirit Halloween
06.2016 - 11.2019Read More
Office Administrator
Brandle's Daycare
08.2011 - 05.2014Read More
Store Manager
D.E. Jones
09.2006 - 03.2011Read More
Property Manager
Aston
05.2000 - 07.2006Read More
Stratford Career Institute
Diploma from Daycare Office
Read More
Stratford University
College from Business Management, Hospitality Management
Read More
SOPHIA Learning
Some college from Developing Effective Teams, Introduction to Business
Read More
North High School
Diploma from General Studies
Read More