Melissa R. Castillo
San Jose,California
Summary
Results-driven graduate from San Jose State University's Lucas College and Graduate School of Business with a strong foundation in analytical, organizational, and project management principles. Demonstrates hands-on experience in project coordination and operations management, with a proven ability to contribute to dynamic projects, drive operational success, and deliver measurable outcomes.
Overview
8
8
years of professional experience
Work History
Construction Project Engineer – Internship
Swenson Builders
Santa Cruz, CA
04.2023 - 10.2023
- Reviewed construction plans and project details to ensure compliance with design criteria and regulatory standards, contributing to a 100% approval rate during inspection processes and reducing potential rework by 20%.
- Coordinated field construction activities with the Project Manager and Superintendent, ensuring projects stayed on schedule, leading to ontime delivery of key project milestones 95% of the time.
- Processed RFIs and submittals, maintaining efficient communication with on-site teams, which accelerated response times by 15% and reduced project delays.
- Prepared meeting agendas and recorded detailed minutes, increasing team alignment and accountability, resulting in a 30% improvement in follow-through on action items.
- Utilized CPM methodologies to collaborate with architects, engineers, and contractors, ensuring timely achievement of critical milestones and enhancing project efficiency by 25%.
- Conducted cost analyses and evaluated supplier proposals, identifying cost-saving opportunities that reduced procurement expenses by 10%.
- Developed responsibility matrices and supported administrative operations for senior leadership, improving task delegation and accountability, which enhanced team productivity by 20%.
Office Administrator – Fire Sprinkler Inspections Department
Pacific Coast Fire, Inc.
Campbell, CA
10.2021 - 08.2022
- Verified fire sprinkler inspection reports for accuracy and compliance with safety regulations, ensuring 100% adherence to industry standards and avoiding potential fines or delays for clients.
- Managed inspection schedules and accounts receivable/payable while maintaining customer relationships, reducing scheduling conflicts by 20% and ensuring a 95% on-time payment rate.
- Drafted proposals and reviewed contracts, ensuring alignment with policies and client requirements, contributing to a 15% increase in client retention through well-structured agreements.
- Spearheaded monthly collections, resolving discrepancies and maintaining customer satisfaction, achieving a 90% resolution rate on overdue accounts and reducing outstanding balances by 25%.
- Streamlined administrative processes, enhancing organizational efficiency, which resulted in a 30% reduction in turnaround time for report submissions and improved workflow consistency.
Office Manager
Fremont Honda Kawasaki
Fremont, CA
01.2016 - 12.2020
- Processed payroll, managed DMV registrations, and maintained accurate vehicle documentation, ensuring 100% compliance with state regulations and reducing payroll errors by 15%.
- Ensured timely and efficient handling of bills, licenses, and sales transactions, resulting in a 20% improvement in operational accuracy and a reduction in processing delays.
- Prepared monthly inventory and profit reports while overseeing employee documentation, contributing to a 10% increase in reporting efficiency and providing actionable insights for management decisions.
- Acted as a liaison between departments, resolving conflicts and streamlining communication, which improved interdepartmental collaboration and reduced resolution time for issues by 25%.
Education
Bachelor of Science - Business Management
San Jose State University
San Jose, CA12.2024
Associate in Science - Transfer
De Anza College
Cupertino, CA06.2022
Skills
- Detail-Oriented
- Customer Relations
- Analytical Problem Solving
- Effective Interpersonal Communication
- Team Collaboration Across Functions
- Strategic Thinking
- Project Management
- Change Management
- Workflow Analysis
- Subcontractor Management
- Qualitative and Logical Analysis
- Strong Communication Skills
Languages
- Fluent in English
- Proficient in Spanish
Timeline
Construction Project Engineer – Internship
Swenson Builders
04.2023 - 10.2023
Office Administrator – Fire Sprinkler Inspections Department
Pacific Coast Fire, Inc.
10.2021 - 08.2022
Office Manager
Fremont Honda Kawasaki
01.2016 - 12.2020
Bachelor of Science - Business Management
San Jose State University
Associate in Science - Transfer
De Anza College
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