MELISSA REED
Charlotte,NC
Summary
Compassionate and dedicated professional transitioning from hairstyling to healthcare, equipped with CMAA and CMA certifications. Demonstrates strong communication skills and a commitment to patient care, ensuring a positive clinical experience through personalized interactions and rigorous sanitation practices.
Overview
18
18
years of professional experience
Work History
Hairstylist
DryBar
Charlotte, NC
02.2023 - Current
- Specialize in personalized customer service for each client, fostering customer satisfaction and loyalty.
- Perform client consultations at the beginning of each appointment and solicit customer feedback at the end of each to make any necessary adjustments, while still managing time to keep appointments on schedule.
- Facilitate client scheduling through the Booker app, enhancing appointment management and reducing wait times.
- Execute daily cleaning and sanitation duties to maintain a safe and hygienic salon environment.
- Follow all State Board regulations for sanitation and safety at the salon.
Hairstylist/Receptionist
Blo Blow Dry Bar
Charlotte, NC
10.2013 - 11.2022
- Specialized in personalized customer service for each client to ensure customer satisfaction and retention.
- Served over 40 clients weekly, with more than 60% returning for repeat services.
- Conducted client consultations at the beginning of each appointment and gathered customer feedback at the end to adjust services as needed while ensuring timely appointment management.
- Support fellow stylists by filling in during unexpected absences or servicing clients without appointments.
- Assisted office managers by performing clerical tasks, including answering phones and scheduling appointments.
- Performed daily cleaning and sanitation tasks, including extensive sanitation protocols implemented due to COVID-19.
Color Technician
Carmen Carmen Salon
Charlotte, NC
10.2012 - 03.2013
- Delivered customized color services and additional treatments, enhancing client experience and satisfaction.
- Achieved high customer satisfaction through attentive service and personalized consultations at the end of each appointment.
- Assisted co-workers in client management, contributing to smooth operations and timely appointment schedules.
- Performed daily cleaning and sanitation duties as assigned.
Stylist Assistant
Carmen Carmen Salon
Charlotte, NC
10.2011 - 09.2012
- Provided customer support to Senior Stylists by performing pre- and post-appointment treatments, ensuring Senior Stylists could maintain tight appointment schedules.
- Supported Senior Stylists by implementing salon procedures.
- Enhanced team skills by actively participating in weekly training sessions.
Florist Assistant & Receptionist
Blossom Shop
Charlotte, NC
01.2008 - 08.2008
- Managed phone traffic and coordinated appointment schedules for florists to ensure efficient service delivery.
- Supported floral design process to fulfill customer orders, contributing to overall customer satisfaction.
- Assisted new and returning customers by addressing concerns and resolving complaints to enhance customer experience.
- Executed set-up and breakdown processes for off-site events to ensure smooth operations.
Education
Certified Medical Assistant
Stepful
10-2025
Medical Administrative Assistant -
Piedmont Community College
07-2023
Cosmetology Arts & Sciences -
Regency Beauty Institute
06-2011
Interior Design -
Central Piedmont Community College
12-2009
General Studies -
Central Piedmont Community College
05-2006
High school or equivalent -
South Mecklenburg High School
06-2005
Skills
- Sanitation practices
- Safety compliance
- Booking software
- Appointment scheduling
- Client consultation
- Customer retention
- Time management
- Customer service
- Effective communication
- Customer relationship management
- Team collaboration
- Problem solving
Timeline
Hairstylist
DryBar
02.2023 - Current
Hairstylist/Receptionist
Blo Blow Dry Bar
10.2013 - 11.2022
Color Technician
Carmen Carmen Salon
10.2012 - 03.2013
Stylist Assistant
Carmen Carmen Salon
10.2011 - 09.2012
Florist Assistant & Receptionist
Blossom Shop
01.2008 - 08.2008
Certified Medical Assistant
Stepful
Medical Administrative Assistant -
Piedmont Community College
Cosmetology Arts & Sciences -
Regency Beauty Institute
Interior Design -
Central Piedmont Community College
General Studies -
Central Piedmont Community College
High school or equivalent -
South Mecklenburg High School