Melissa Rees

• Determining health care eligibility for Veteran patients, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care.
• Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling to correct clinics.
• Communicated with a wide range of medical clinicians across multiple of medical doctors, nurse practitioners, physician assistants’ clinical pharmacists.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, and in writing, with internal and external customers. resolving patient concerns as a number one priority.
• Facilitating communication between Veterans and other facility consult departments.

• Responsible for scheduling appointments in the Sleep Department, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information, performing imaging duties.
• Monitoring the electronic wait list, preparing for clinic visits, verifying, and updating demographics and insurance information performing basic eligibility.
• Coordinates with the patient care team to review the clinic utilization by using various reports.
• Maintain effective and efficient communication with the patient, co-workers, interdisciplinary team, VA medical centers, and other agencies (e.g., notify patients of results; develop and manage a tracking system for follow up care such as consults, tests, etc.)
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure managing electronic wait list to verify and validate accuracy and resolve issues. .
• Complies with the mandatory training requirements for the outpatient scheduling process.
• Telephone practices: ensure telephonic requests from community care providers and/or internal staff are accurately documented in CPRS and the correct VHAPORHCS medical team members are alerted.
• Assures ALL calls are processed in a timely manner with minimal wait times while upholding the standard of warm hand-offs.
• Incoming documentation processes: triages, tracks, and uploads incoming fax documentation.

• Assist with ongoing shelter operations.
• Assist Participants in obtaining necessary documentation needed for housing,

Coordinate support services and optimize communication between healthcare workers and participants.

• Assist Participants in basic needs and day to day referrals.
• Report services provided to Participants to Navigation Specialist to add into HMIS.
• Identify and follow up on needed referrals.
• Assist Participants in identifying barriers/solutions to housing.
• Assist Participants in setting goals, reviewing goals, and accomplishing goals.
• Cooperate with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for Participants.
• Schedule and meet with Participants weekly for Case Management.
• Protect Participant data in alignment with HIPAA privacy protocols.

• Remained calm, stayed professional and provided exceptional support, even when interacting with difficult individuals.
• Performed UA testing.
• Performed discharges by setting up client charts and ensuring all proper documentation is signed, including ROI's.
• Performed 30 min rounds while checking in with clients to ensure they were properly taken care of.
• Took Vitals and assessed Vital signs.
• Client medication monitoring (Including MAT)
• Documented prescribed medications and tracked over the counter medications.
• Client charting.
• Recorded Client events/behaviors and communicated with clinical team.
• Completed critical incident reports and turned them into Operations Director.
• Assisted with Intakes.
• Completed ASAM Reassessments and discharge summaries.
• Schedule Clients daily for Intakes and Discharges using KIPU.
• Knowledge of KIPU and Medi-cal