Melissa Reid
Student
Lumberton,NJ
Summary
Motivated student working toward an Environmental and Sustainability Studies degree with a certification in Environmental Economics and looking to advance career within the environmental field, with a passion for nature, sustainability, and climate change solutions. Hardworking, detail-oriented, and resourceful individual commended for first-rate collaboration, organizational, and time management abilities and committed to developing a career path and expanding work experience. I am looking to expand my skills and gain valuable real-world work experience. With over 16 years of work experience, I have successfully worked alongside others in a fast-paced environment, constantly collaborating with others and assisting customers—great problem solver and communicator; always looking to advance knowledge and learn something new.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Bakery Customer Service Representative
Wegmans
09.2007 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Wegmans Wine, Liquor & Beer
11.2014 - 02.2015
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely reordering of products.
Education
Bachelor of Arts - Environmental And Sustainability Studies
Rowan University
Glassboro, NJ 01.2020 - Current
Associate of Arts - Liberal Arts And General Studies
Rowan College At Burlington County
Mt Laurel, NJ 08.2017 - 05.2019
Skills
- Computer Proficiency
- Microsoft Word
- Microsoft PowerPoint
- GIS
- Research
- Data Collection
- Community Outreach
- Customer Service
- Product Knowledge
- Call Management
- Problem-Solving Abilities
- Relationship Building
Hobbies
Hiking, backpacking, gardening, yoga, journaling
Timeline
Bachelor of Arts - Environmental And Sustainability Studies
Rowan University
01.2020 - Current
Associate of Arts - Liberal Arts And General Studies
Rowan College At Burlington County
08.2017 - 05.2019
Customer Service Representative
Wegmans Wine, Liquor & Beer
11.2014 - 02.2015
Bakery Customer Service Representative
Wegmans
09.2007 - Current
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