Hi, I’m
Melissa Resendez
Roscoe,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
years of professional experience
Work History
SUMMIT ACADEMY
Paraprofessional
09.2023 - Current
Job overview
- Deliver personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assist in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Keep classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
MERCY ROCKCOM
Emergency Communications Specialist
04.2021 - Current
Job overview
- Assess emergency requests and made quick judgment calls to determine appropriate action.
- Follow established protocols for professional handling of emergency situations.
- Receive public emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments.
- Dispatch and coordinate emergency services teams according to high-priority calls.
- Serve as transfer center coordinator between doctors and outlying hospitals to assure a smooth transfer of patients into and out of our 7 hospitals.
- Coordinate and dispatch React helicopter emergency flights to scenes and inter-facility transfers.
- Take all ambulance inbound reports and relay information to appropriate staff.
- Answer multi-line telephone system
- Maintain doctor on-call boards.
Boone County Sheriff
911 Dispatcher
08.2008 - 04.2021
Job overview
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Greeted customers at dispatch window.
- Data entry, ie:warrants,orders of protection,all LEADS entries.
- Answered multi-line emergency and non-emergency lines.
MERCY HEALTH CHILDREN'S LEARNING CENTER
LEAD TEACHER
09.1998 - 08.2008
Job overview
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Maintained DCFS requirements.
- Lesson planned weekly activities to enhance students development
Education
Rock Valley CollegeRockford, IL
Associate of Science from Elementary Education
Rockford UniversityRockford, IL
Bachelor of Science from Elementary Education
Skills
- Activity Oversight
- Teacher Support
- Educational Assistance
- Differentiated Instruction
- Data Entry
- Customer Service
- Supervising
- Small Group Instruction
- Documentation
- Crisis Intervention
- Clerical Support
- Classroom Support
- Schedule Management
- Relationship Building
- Preparing Instructional Materials
- Activity Implementation
- Activity Planning
- Multidisciplinary Team Collaboration
- Reporting Requirements
- Effective Communication
Timeline
Paraprofessional
SUMMIT ACADEMY
09.2023 - Current
Emergency Communications Specialist
MERCY ROCKCOM
04.2021 - Current
911 Dispatcher
Boone County Sheriff
08.2008 - 04.2021
LEAD TEACHER
MERCY HEALTH CHILDREN'S LEARNING CENTER
09.1998 - 08.2008
Rock Valley College
Associate of Science from Elementary Education
Rockford University
Bachelor of Science from Elementary Education
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